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Parts Customer Service Represe...


Job Summary

Johnson Controls
Millersville, MD
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Parts Customer Service Representative

About the Job

What you will do

  • Processes parts orders and orders changes to
    include price quotations, preparation and follow-ups on purchase orders, and
    confirmation of shipment dates. 

  • Uses manufacturing resource software to retrieve
    customer information, verifies inventory levels, and processes purchase order. 

  • Contacts customers on status of orders. 

  • Advises customers of schedule dates and changes.
    Provides price and availability to customers Obtains approval from buyers to
    ship items that are of limited quantity. 

  • Negotiates with
    buyers if lead times not acceptable to the customer. 

  • Assists in procuring part numbers and identifies
    bad part numbers. 

  • Works with purchasing agents on new parts, lead
    times and pricing. 

  • Locates parts from districts and plants for
    priority orders if not in stock at parts center. 

  • Reviews backlog order daily. 

  • Sends order to warehouse for shipping. 

What we look


Associate’s degree preferred, six months to one year related
experience or equivalent of education and experience. Ability to comprehend
Microsoft Suite Software


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