Who We Are

Making it Easier For Our Patients to Be Healthy

Harvard Vanguard Medical Associates is a non-profit, multi-specialty medical group practice providing care to more than 350,000 adult and pediatric patients at more than 20 offices across eastern Massachusetts. Our 3,500 employees, including more than 500 physicians and 1000 other healthcare professionals, are committed to making it easier for our patients to be and stay healthy.

Job Description

Patient Account Representative*

This position is assigned to the Student Health Services Office at the Wentworth Institute in Boston. Under the supervision of the Patient Services supervisor, responsible for ensuring that patient's are accurately registered into the practice management system including posting payments, co-payments and adjustments. Provides billing information to staff members and provides financial counsel within established parameters to patients who have outstanding balances (e.g., setting up payment plans, options for handling unpaid balances). Responsible for coordinating and facilitating the processing of patients with job related injuries or illnesses. Serves as the contact person for the patient, employer, insurer, utilization review agents, and practice staff members. Education: Minimum High School graduate or equivalent. Related Associate's degree in Business or related field preferred.

Minimum three years experience third party billing and collections. Excellent customer service, verbal and written communication, computer and telephone skills. Knowledge and understanding of various health insurance plans required. Previous health care business office experience, exposure to workers' compensation cases and procedures.