Patient Care Coordinator needed for challenging but FUN work environment – GREAT LOCATION...

 Are you a strong motivated individual who works well on a team? We are looking for a talented patient care coordinator to work in our Grove City, OH clinic that has the following key qualities:

•  Clear communication skills - Good phone voice
•   'Can do' Attitude with a strong sense of customer service
•   Strong organizational and problem solving skills
•   Strong computer skills

CUSTOMER SERVICE/SALES:

·         Ensure that current patients’ needs are met in a timely manner.

·         Recognize and capitalize on sales opportunities through various mediums – walk-in patients, customer referrals, telephone inquiries.

·         Conduct effective telephone follow-up to re-schedule no-shows and cancellations according to procedures.

·         Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning functions dependent upon state requirements.

·         Maintain knowledge of assistive listening devices and ability to demonstrate/recommend appropriate products.

·         Maintain a high level of professionalism when completing the duties and responsibilities of the PCC.

·         Identify community events and organizations to promote the company and identify sales opportunities.

·         Act as a liaison with physician offices to maximize referrals.

Requirements

PROCEDURAL RESPONSIBILITIES:

·         Effectively handle multiple incoming telephone lines with ability to answer general

questions, collect and record patient and key marketing information.

·         Assemble, maintain and process patient charts according to policies and procedures.

·         Maintain well-organized appointment book to optimize patient care and revenue

opportunities.

·         Understand the various job descriptions of the Audiologist vs. Hearing Aid Specialist for

appropriate appointment scheduling.

·         Maintain and process insurance documentation.

·         Follow established procedures for:

·         Cash management

·         Patient transactions

·         Center supplies

·         Center maintenance

·         Mail handling

·         Compile reports as required by the front office staff.

·         Effectively use the Center management System for inputting patient information,

transactions and lead tracking.

·         Attend any scheduled PCC meetings if called after regular working hours.

·         Maintain an organized and clean working environment.

·         Follows the company’s work and safety procedures and policies.

Do you meet these requirements?

If so, we can offer you:

􀁺 Medical, Dental, Vision Coverage

􀁺 Company Paid Life Insurance, Optional Life

􀁺 Long and Short Term Disability

􀁺 Long Term Care

􀁺 AFLAC

􀁺 Retirement - 401K Program with Company Paid Match

􀁺 Pre-Paid Legal

􀁺 Employee Assistance Program

􀁺 Paid Holidays, Vacation, and Care Time

􀁺 Paid Bereavement