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Patient Technology Senior Info...


Job Summary

Groton, CT
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Patient Technology Senior Information Manager

About the Job

A Patient Reported Outcome (PRO) is a direct measurement of how a patient survives, feels or functions as a result of disease/illness and/or treatment.  PRO feedback is always from the patient's (or caregiver’s) perspective with no interpretation from medical staff or others involved with a study.

This position is responsible for assisting in the implementation and management of Electronic Patient Reported Outcomes (ePRO) and other related Patient technologies throughout Pfizer Global Research & Development.  The position would work as a member of the Patient Technologies (PT) team, a division of Information Management, to assist in the development of process, policy and resources for usage of assigned technologies by clinical study teams. The role will be required to take ownership of sub-projects within the overall initiative, engaging a variety of stakeholders and customer groups to ensure study teams are enabled to implement ePRO in clinical studies efficiently, consistently and with the highest quality and lowest regulatory risk. Consideration of technologies allied and parallel to ePRO would also be required.

This role demands the ability to work both autonomously on assigned work items, as well as being a member of a strongly interactive team.  Skill set of potential candidates must include expertise in process development and execution as well as the following areas:

  • Mobile Technologies
  • Mobile App usage and Deployment
  • PRO technologies
  • Process Management
  • Change Management
  • eConsent

Role Responsibilities:


  • Work as a key member of the Patient Technologies Team to identify process area gaps, source stakeholder input and initiate, develop and maintain process and technology tools as required.
  • Serve as support resource to Information Management and Global Product Development colleagues.
  • Interact as directed with Business/Research Units to identify specific needs for ePRO and Mobile Health support


  • Able to resolve conflicts, influence and communicate with key stakeholders and user groups
  • Collaborate with key departments at Pfizer both within Global Product Development and across lines and divisions.
  • Support rapid response, audit and inspection needs and represent domain area.
  • Identify, initiate, and support solutions that allow study teams to implement ePRO and other patient-based technologies.
  • Lead and drive initiatives to standardize elements of ePRO, eConsent and Mobile usage across Pfizer’s portfolio.
  • Research allied technologies, vendor services and assist in developing expertise and forming a future expanded vision of patient-based technology usage within Pfizer.
  • Assist and manage key components of eConsent roll-out activities including the development of best practices and process improvement.
  • Engage external resources as required to develop internal Patient Technology functions and support.
  • Conduct independent needs-based research to expand Patient Technologies’ knowledge, and determine how technology implementation fits within boundaries of the sponsor rules and federal regulations.

Customer Outreach

  • Plan and execute communication plans & methods for engaging customer populations (e.g., newsletters, websites, user groups)
  • Interface with customers on solutions, requirements, continuous improvement, deployment change management, user groups and workshops, etc
  • Understand customers and stakeholders and ensure they are satisfied with support services and systems
  • Build & maintain knowledge-base (e.g., FAQ)
  • Communicate key project status and to various levels within the organization (e.g., GCTE, various LTs, etc)

Vendor Oversight

  • Coordinate and oversee vendors across various needs (e.g., Tier 1 services, quality management, data management, study start up, electronic data, lab data, etc)
  • Define scope of outsourced work and establish work instructions / task ownership matrices / escalation paths / SLAs for vendors providing services to data acquisition

Establish oversight plans and metrics associated with outsources services partnering with COE IM services

Basic Qualifications

  • Degree in a scientific, technology and/or business discipline, with 8+ years of working experience including 5+ years of experience with Clinical Technologies.
  • Thorough understanding of the processes associated with clinical study management, data management, and regulatory operations
  • Ability to understand abstract clinical strategy, draw conclusions of their potential impact upon patient-based technologies and explore tactical approaches to solving issues in cooperation with study teams
  • Familiarity with eConsent concepts and best practices.
  • Demonstrated project management skills (multiple complex projects)
  • Project management, resource management (staff and financial), administrative, and technical capabilities are required, as well as effective verbal and written communication skills in relating to colleagues and associates both inside and outside the organization.
  • Ability to manage multiple contacts and relationships at various levels throughout the organization
  • Experience with business process re-engineering and implementation planning is required
  • Team player with good oral and written communication skills, with the ability to self-motivate on assigned sub-projects as required.
  • Talent for training/presentation also required
  • Self-starter who is able to work independently and willing to provide original thinking
  • Adaptable and able to work with study teams with disparate levels of technical experience
  • Understanding of current technology and how it could be used to facilitate growth toward overall corporate goals
  • Ability to keep abreast of current regulatory and technical trends and how these trends would impact patient technology implementation within a large sponsor organization

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.   Pfizer is an E-Verify employer.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.


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