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Named by FORTUNE® Magazineas one of the
“100 Best Companies To Work For”
for 10 consecutive years.
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Peoplesoft Help Desk Manager
Washington, DC 20002
The Help Desk Lead will report directly to the Branch Chief of the HRMIS User Support Branch and must be a "hands on" lead. The Help Desk Lead duties will include but are not limited to the following: Managing Help Desk staff, researching issues, replying to inquiries, reviewing communication written by HRMIS Help Desk staff, and assisting management with enforcing standards. This will include running the day-to-day operations of the Help Desk. The Help Desk Lead shall act as the first level of contact for HRMIS related issues from the Help Desk staff. The lead will monitor Help Desk tickets for completion, ensure problem resolution or escalation and promote end-user satisfaction. The lead will be responsible for creating, following and enforcing documented procedures. Additional responsibilities will include but not limited to mentoring, coaching, coordinating schedules of staff members; reporting on Help Desk status with metrics to management, providing telephone support to the HRMIS end-user community, and assisting management as needed.
To learn more about SRA International, go to www.sra.com
SRA International is an Equal Opportunity Employer.
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