Spectrum Systems, Inc., a growing software solutions provider located in Fairfax, Virginia, is seeking top talent for a ground floor initiative to bring full service support for our manufacturers’ products into our own Help Desk environment.   Successful candidates will have expertise in our product lines, possess strong problem solving skills, be familiar with HelpDesk environments and be driven to build and solidify long term customer and vendor relationships.

Position Responsibilities:

• Provides accurate and efficient response to customer requests
• Analyzes customer situations and develops the appropriate solution to gain satisfactory resolution, seeking manufacturer assistance as necessary
• Serves as the Primary Point of Contact for the customer, taking full responsibility to see problem through to resolution
• Assists in developing and implementing a Help Desk support structure including the interviewing and hiring of support personnel
• Supports performance and load testing environments using HP Mercury Loadrunner
• Performs database verification and SQL queries to verify and modify test data
• Analyzes test plans including system analysis, risk analysis, writing and plotting test strategies
• Provides training and mentoring to junior team members

Essential skills and experience:

• BS degree in Computer Science or similar preferred
• 5-7 years of performance and quality testing experience
• At least 5 years experience with automated testing tools such as HP Loadrunner/Performance Center and HP Quality Center
• Experience in a Helpdesk environment
• Experience in creating and evaluating test plans, cases and scripts
• Excellent oral/written communication including the ability to listen carefully and draw accurate and pertinent details from the customer
• Ability to effectively work with onsite and remote teams
• Strong independent worker and excellent team player
• Demonstrate problem analysis and problem solving skills in software environment
• Ability to consult technical product documentation and to glean solutions from the guidance therein
• Strong performance metrics extraction, parsing and correlation skills using Loadrunner
• Excellent knowledge of PC application software such as Word, Excel, Access, Visio, etc.
• Ability to interface with all levels and across organizational lines

Non-essential skills and experience (valued but not required):

• HP Certification in any or all of the following products
  • Performance Center
  • LoadRunner
  • Quality Center
  • Business Availability Center
  • Quick Test Pro

Reporting to this position:  No one reports to this position at this time

Travel Requirement:  Minimal local travel requirement, up to 25%.

Availability:  Spectrum Systems normal workweek is Monday through Friday, 8:30am to 5:30pm.  Candidates for this position may be subject to occasional after hours and weekend assignments as customer requirements dictate.

Physical demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:  While performing the duties of this job, employee is required to sit for long periods, walk, use fingers, hands and arms, speak clearly and hear.  Employee will be expected to use a computer monitor and keyboard extensively, and operate a telephone.  Employee must have close up vision for extensive computer work and peripheral vision for driving.  Employee must occasionally be able to lift up to 25 pounds.

Work Environment:  The noise level in the work environment is moderate. Spectrum Systems, Inc. maintains a business casual workplace.

Spectrum Systems, Inc. is an Equal Opportunity Employer offering competitive salary and benefits, including health/dental/vision, life/disability  and Long Term Care insurance, 401k, Flex125, onsite gym privileges, onsite deli, and a new facility in a great location.