This position will be in a rapid paced environment with new duties and challenges daily. You will report directly to the Pharmacist and Management of the store. You will be required to work a variety of schedules with multiple duties to include taking care of the customers, answering phones, running the register, filling prescriptions, cleaning of the store and pharmacy, unloading deliveries, data entry and placement of stock on shelves in Pharmacy.

At CVS we have an in-depth training program to develop the skills required to become a nationally certified technician.

This position requires you to have excellent customer service skills, a flexible schedule and an eagerness to learn new task.

• Greet each customer in a courteous and professional manner
  
• Assist all pharmacy and front store customers with their questions and concerns
  
• Request additional help when needed to maximize customer satisfaction
  
• Maintain customer/patient confidentiality according to HIPAA and company standards
  
• Answer telephone timely and with appropriate greeting
  

• Comply with all federal and state laws, rules and regulations
  
• Comply with CVS policy and procedures at all times
  
• Adhere to CVS workflow and ensure quality assurance standards are maintained at all times
  
• Communicate with all healthcare professionals when permissible and according to state law
  
• Access, input and retrieve information to/from the computer
  
• Maintain prescription prioritization throughout prescription processing
  
• Resolve Third Party rejections and complete any manual claim forms
  
• Process prescriptions
  
  
  • Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles; labeling of prescriptions
  
  
• Perform all prescription pick-up procedures, in adherence of CVS policy and procedures
  
  
  • Complete Prescription Pick-Up Log, validate customer address
    
  • Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)
  
  
• Perform all register transactions, in adherence of CVS policy and procedures
  
  
  • This includes cash, check and charge transactions
    
  • Bag merchandise upon completion of sale
  
  
• Retrieve and file prescriptions appropriately according to State and Federal Law
  
• Participate in all required store operational meetings
  
• Maintain a clean, organized and professional pharmacy department, according to CVS standards
  
• Stand for extended periods of time
  

• Maintain in-stock by ensuring all inventory management policies and procedures are followed
  
• Utilize appropriate report(s) to maintain replenishment
  
• Pull outdated, damaged and recalled merchandise and prepare for return
  
• Assist with putting away drug orders (except CIIs) as permitted by law
  

• Support scheduling activities according to the needs of the business and workflow model
  
• Complete all required training and compliance programs within designated timeframe
  

• Assist front store operations when needed
  
• Communicate with field management and the Customer Support Center regarding any required reporting
  

• High School Diploma or Equivilant
  
• Excellent customer service skills
  
• Previous retail experience preferred