The Platinum Concierge Administrator will execute administrative tasks to relieve the Platinum Concierge Manager and Platinum Concierge Agents of clerical work and administrative business detail including payroll administration.
• Responsible for ensuring the accuracy of all team member time cards including the hours worked, vacation/sick approved or scheduled, and or any commission/bonus approved.
• Responsible for distributing to agents daily performance reports including contacts handled, reservations booked, payments collected, etc.
• Responsible for completing administrative tasks daily requested by management to allow Platinum Concierge Agents to focus on handling contacts.
• Responsible for completing administrative tasks daily requested by management to allow Platinum Concierge Manager to focus on the service level provided to inbound contacts.
• Orders and distributes departmental supplies
• Performs other tasks as assigned by management
This position requires the ability to self-direct and execute assigned projects. Employee is monitored and tasked by Platinum Concierge Manager and is:
• Empowered to make reasonable decisions to satisfy the customer needs and provide service recovery
• Empowered to make reasonable decisions to direct and coach team members
• Responsible for contributing to the overall success of the department
• 1-2 years inbound Call Center experience
• Some college required, bachelor’s degree preferred
• Ability to type 50-60 words per minute
• Good negotiation and problem solving skills required
• Timeshare and financial servicing knowledge preferred
• Detail oriented ability to multi-task and work under minimum direction and supervision
