Job Summary
- Company
- Global Business Technologies
- Location
- Mission, TX 78572
- Industries
- Computer Hardware
- Computer Software
- Computer/IT Services
- Job Type
- Full Time
- Employee
- Years of Experience
- 2+ to 5 Years
- Education Level
- Certification
- Career Level
- Manager (Manager/Supervisor of Staff)
- Salary
- 40,000.00 - 55,000.00 USD /year
Poiont of Sale Service Manager
About the Job
Global Business Technologies has been
serving the South Texas since 1998. We specialize in point of
sale and inventory management systems for retail environments. Our main goal is to provide or clients the latest technology to improve productivity, efficiency and security.
We are currently looking for a service manager to oversee and be involved with our day to day service operations.
Service manager will be in charge of:
1. Service team
2. Making sure all installations and service calls are fulfilled 100%
3. Will be in charge of planning and scheduling installations with sales team
4. Hiring/ terminating personnel for the service team
5. Developing new service procedures
6. Be involved first hand with installations
7. Establish customer relations
8. Tier 3 support
9. After hours support
Requirements/ Experience:
1. Point of sale experience a must
2. Extensive POS peripheral experience (repair/ install)
3. 4 years of management experience.
4. English/ Spanish speaker a must.
5. Strong work ethic
6. Willing to travel from time to time
7. SQL db/ SQL scripting is a plus
8. Grocery/ Supermarket retail environment experience a plus
Job description will be further discussed.
Job Purpose:
Serves customers by guiding clients to accomplish profit goals.
Duties:
* Implements client-specific business plans by establishing and developing plans with sales representatives; managing strategic and action plans with internal resources; coordinating installations, service calls, sales demos, and related business activities.
* Provides client services by researching and documenting issues and problems; forwarding necessary actions; leading client service team; providing response to client; guiding internal resources; measuring and ensuring results.
* Supports sales objectives by developing standard sales and installation plans for use in sales packages; obtaining approvals from functional areas; adhering to time lines.
* Finalizes contract approval by preparing client approved system integration plan; drafting maintenance contracts; verifying understandings among parties; monitoring status and quality of service and installations.
* Resolves and prevents contract problems by researching and documenting issues and problems; forwarding necessary actions; leading client service team; providing response to client.
* Maintains client data integrity by determining service and installation plans; reconciling pricing sheet expenses to services outlined in contract; controlling quality of data from sales through contracting set-up process; communicating data to and obtaining support and approvals from functional areas.
* Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Meeting Sales Goals, Client Relationships, Project Management, Territory Management, Sales Planning, Negotiation, Customer Focus, Management Proficiency, Quality Management, Presentation Skills, Verbal Communication
Company Tools
Contact Information
Global Business Technologies
