We have the exciting opportunity available for a Policy Services Processor. The primary function of a Processor is to assist the Policy Specialists in processing applications for, changes, reinstatement, renewal and cancellation and issuance of workers’ compensation insurance policies. 

The essential functions include:

• Answers telephone for agent and policyholder related concerns.  Answers all routine questions and seeks guidance for non-routine questions when necessary.    Takes messages or fields/answers all routine and non-routine questions. 
  
• Issues newly bound policies and renewals, makes copies and forwards to all related parties, following special instructions if applicable.
  
• Administratively supports the Policy Service Specialists.
  
• Utilizes system darts function for follow-up on pending information, completion of endorsement requests, and statuses.
  
• Generates Loss Run Reports and other canned reports upon request.
  
• Generates Certificates of Insurance upon request.
  
• Process NCCI and bureau related corrections and inquiries.
  
• Uses NCCI’s DCA and bureau related websites for policy administration related activities.
  
• Regularly processes endorsements upon receipt from carrier by making copies, updating appropriate systems and mailing to agents
  
• Regularly processes pending termination and reinstatement notices upon receipt from carrier by updating appropriate systems and faxing to agent.
  
• Upon receipt of renewal policy, reviews accuracy of renewal policy, generates renewal letter, updates appropriate systems, and mails renewal package to the agent within 48 hours of receipt.
  
• Process all mail and faxes including indexing and faxing.
  
• Repeatedly constructs and provides new policyholder information packets for new policyholders.
  
• Utilizes keyboarding skills and appropriate PC applications for data entry and retrieval.  . 
  
• Interacts with a diverse group of important external contacts and visitors, as well as internal contacts at all levels of the organization. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and /or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to analyze data and reports for trends, pattern analysis and financial exposure.
  
• Knowledge of the worker’s compensation Excellent research and investigation skills. 
  
• Excellent written and verbal communication skills.
  
• Excellent interpersonal skills.
  
• Ability to process data with accuracy in a fast-paced environment.
  
• Excellent organizational and prioritization skills.
  
• Commits to long hours of work when necessary to reach goals or meet deadlines.

 Education/Experience: 

• High School diploma or equivalent.
  
• 1-2  years in an insurance company role preferred.
  
• Workers’ Compensation experience  and 4-40 license a plus

 Computer Skills:  

Individuals should be proficient using Internet software, and Microsoft applications including Word, Excel and Outlook.  Fiserv a plus.  Must have the ability to learn other software packages.