This position is responsible for the management of an assigned Small Business portfolio.  The expectation for the position is to help deliver an industry-leading customer experience for our borrowing customers and to manage the administrative functions related to credit quality maintenance, risk grade management, covenant compliance, loan / line maturities, loan documentation and collateral tracking consistent with the goals, standards and guidelines of Webster Bank.  This position will require significant customer contact (written, phone, and in-person) and will liaison with a team of Business Bankers to cross sell to existing customer relationships and support new customer acquisition efforts. 

RESPONSIBILITIES:

·         Monitor and maintain an assigned Small Business loan portfolio and alert senior management to issues which affect portfolio quality.

·         Manage the renewal and modification process for loans and lines of credit by coordinating the underwriting and document preparation process to effectuate timely document execution.

·         Perform routine, thorough reviews of relationships in an assigned loan portfolio to ensure accurate risk grades and data integrity at all times.   

·         Identify revenue generation and cross-sell opportunities by mining existing customer base and working closely with Business Banker partners on shared relationships.

·         Support and deliver superior customer service to business relationships in conjunction with designated Business Banker partners to bring consistent customer experiences throughout the Bank’s footprint. 

·         Support the Bank’s loan payment collection efforts to remain within targets for past dues and charge-offs and identify and support the transfer of problem loans to Business Loan Remediation or Special Assets. 

This job is in the mid level of a career path

REQUIREMENTS:

Education

·         BS required Finance, Accounting or Economics preferred.  

Experience  -

·         5 8 years of related experience Small business or retail lending, including portfolio management and   reporting, quality assurance, loan documentation, underwriting/credit training, compliance and file maintenance.

Job Skills / Knowledge:

·         Must be service oriented and possess strong interpersonal and organizational skills, the ability to prioritize work, meet deadlines and work independently.

·         Strong PC skills, including Windows, Word and Excel.

·         Ability to work within other Windows based software. 

PHYSICAL DEMANDS/WORKING CONDITIONS:

·         Typical office environment / working conditions