Job Summary
- Location
- Boston North, MA 01970
- Industries
- Healthcare Services
- Job Type
- Full Time
- Employee
- Years of Experience
- 1+ to 2 Years
- Education Level
- High School or equivalent
- Career Level
- Manager (Manager/Supervisor of Staff)
- Salary
Salary commensurate with experience- Job Reference Code
- 6360.1072
Practice Manager-Swampscott
About the Job
Description:
SUMMARY:
Site Manager for a busy OBGYN practice located in Swampscott. The Site Manager is responsible for leadership, oversight, and improvement of all practice operations, functions, expenses and staff throughout the assigned site. These functions include: medical and office supply material management, patient contact and communication, patient demographic and insurance information collection and confirmation, site-based facility management, CPT coding and charge capture and entry, patient flow, telephone triage, medical information management, provider support, and office based diagnostic testing. The Site Manager acts as a liaison between the site-based practice staff, Administrative Director, Central Business Office and the physicians of the site for office wide communication and coordination of new initiatives and issue resolution.
PRIMARY RESPONIBILITIES:
- Provides day to day supervision of site-based support staff
-- Provides timely and effective overall leadership, work coordination, orientation and training of site-based staff.
-- Schedules all site based support staff for work area assignments, ensuring adequate provider and patient support at the assigned practice site at all times.
-- Identifies cost-justified personnel needs and recruits, screens, hires, trains, and evaluates qualified staff in accordance with CPSC policies and procedures.
-- Encourages and arranges for staff professional development, facilitates staff-related problem resolution, and disciplines staff as needed.
-- Maintains staffing levels within budget or directed levels.
-- Working with the Administrative Director and Training Department, establishes and executes training modules for new employees and site-specific policies and procedures with existing employees.
-- Researches physician needs and implements appropriate daily nurse and medical assistant protocols and schedules so that providers are supported to maximize the efficiency and effectiveness of the site while remaining patient focused.
- Provides patient care and administrative support, as appropriate
-- As training and licensing permits, performs the duties of any of the support staff positions in a competent manner as needed for uncovered practice support needs.
-- In conjunction with physicians, provides effective and prompt intervention, direction and resolution in patient care problems and complaints.
-- In collaboration with physicians and support staff, oversees and manages physician scheduling and templates.
-- Performs routine front desk tasks competently and cheerfully as needed, including patient check-in, patient checkout, cash balancing and closing procedures.
-- Maintains patient confidentiality at all times.
- Provides leadership and oversight in all site operations to facilitate excellent patient care and support efficient provider, billing and collection functionality.
Maintains day to day awareness of site-related problems and concerns;
resolves based on established protocols and good management judgment.
-- Proactively evaluates site periodically for opportunities for improvement. Participates in and leads teams and other quality improvement initiatives. Works with staff and providers to design and implement system changes.
-- Keeps staff informed of site-related and other changes and news going on throughout the organization.
-- Provides day to day facility management and oversight, monitoring the physical environment and calling in appropriate resources to address problems with telephones, lighting, electrical, telephone and other facility systems
-- Interfaces with the Central Business Office for the site to monitor Front End Revenue Cycle and
-- Performs other duties as assigned by Administrative Director/Site Medical Director and other Charter management personnel.
Qualifications:
SKILLS/COMPETENCIES REQUIRED:
1. Communicates effectively, consistently and professionally to all staff and providers in written and verbal forums
2. Team builds to effectively manage change, conflict and growth in staff and providers
3. Trains and develops staff to meet Charter standards and provide opportunity for career growth
4. Establishes goals and direction for office; aligns staff and providers to achieve
5. Demonstrates customer service focus by translating focus to personal patient contact, office initiatives, measurements and follow through
6. Performs office redesign using root cause analysis and process flow improvement
7. Demonstrates budgetary and fiscal comprehension and accountability
8. Develops and implements quality improvement initiatives
9. Manages projects with well defined priorities, task organization and time management skills
10. Displays independence of thought and action in daily tasks, problem solving and initiation of site specific analyses
11. Possesses solid health care experience and applies this knowledge in decision making and direct patient care activities as needed
EDUCATION REQUIRED
Additional education as a clinician or administrator is desirable.
EXPERIENCE REQUIRED:
Minimum of two years previous supervisory level experience required preferably in a physician practice setting.
Salary/Benefits: Salary commensurate with experience
Your decision to join an organization is based on many considerations. At The North Shore Medical Center, we feel our benefit program plays a vital role in demonstrating the organization's commitment to its employees. NSMC's benefits package includes Medical, Dental, Retirement, Earned Time Off, Flexible Spending, Life and Disability Insurances, and Tuition Reimbursement.
Job Location: Salem, MA
Job Number: 6360
Company URL: http://nsmc.partners.org /
Company Profile:
NSMC includes Salem Hospital in Salem, Massachusetts, and Union Hospital in Lynn, Massachusetts, both full-service community hospitals, as well as NSMC North Shore Children's Hospital, the NSMC Cancer Center, a freestanding cancer center in Peabody, Massachusetts, the NSMC Heart Center, and the NSMC Women's Center in Danvers, Massachusetts.
The affiliation with Partners, which includes Massachusetts General and Brigham and Women's hospitals, means that NSMC can offer a higher level of expertise and technology to patients on the North Shore.
NSMC Salem Hospital is a 275-bed community teaching hospital that provides a full range of adult and pediatric services, including medicine, surgery, emergency care, ambulatory care, obstetrics, neonatal care, gynecology, and psychiatry services. It is recognized as a regional referral center for cardiology, oncology, neurosurgery, orthopedics, and thoracic surgery services.
NSMC Union Hospital in Lynn is a 130-bed community hospital that provides adult medical and surgical services, including emergency care, ambulatory care, cardiology, psychiatry, oncology, and orthopedic services, as well as a pain center and advanced minimally invasive procedures for the residents of the North Shore.
Northshore Medical Center is an Equal Employment/Affirmative Action Employer.
SUMMARY:
Site Manager for a busy OBGYN practice located in Swampscott. The Site Manager is responsible for leadership, oversight, and improvement of all practice operations, functions, expenses and staff throughout the assigned site. These functions include: medical and office supply material management, patient contact and communication, patient demographic and insurance information collection and confirmation, site-based facility management, CPT coding and charge capture and entry, patient flow, telephone triage, medical information management, provider support, and office based diagnostic testing. The Site Manager acts as a liaison between the site-based practice staff, Administrative Director, Central Business Office and the physicians of the site for office wide communication and coordination of new initiatives and issue resolution.
PRIMARY RESPONIBILITIES:
- Provides day to day supervision of site-based support staff
-- Provides timely and effective overall leadership, work coordination, orientation and training of site-based staff.
-- Schedules all site based support staff for work area assignments, ensuring adequate provider and patient support at the assigned practice site at all times.
-- Identifies cost-justified personnel needs and recruits, screens, hires, trains, and evaluates qualified staff in accordance with CPSC policies and procedures.
-- Encourages and arranges for staff professional development, facilitates staff-related problem resolution, and disciplines staff as needed.
-- Maintains staffing levels within budget or directed levels.
-- Working with the Administrative Director and Training Department, establishes and executes training modules for new employees and site-specific policies and procedures with existing employees.
-- Researches physician needs and implements appropriate daily nurse and medical assistant protocols and schedules so that providers are supported to maximize the efficiency and effectiveness of the site while remaining patient focused.
- Provides patient care and administrative support, as appropriate
-- As training and licensing permits, performs the duties of any of the support staff positions in a competent manner as needed for uncovered practice support needs.
-- In conjunction with physicians, provides effective and prompt intervention, direction and resolution in patient care problems and complaints.
-- In collaboration with physicians and support staff, oversees and manages physician scheduling and templates.
-- Performs routine front desk tasks competently and cheerfully as needed, including patient check-in, patient checkout, cash balancing and closing procedures.
-- Maintains patient confidentiality at all times.
- Provides leadership and oversight in all site operations to facilitate excellent patient care and support efficient provider, billing and collection functionality.
Maintains day to day awareness of site-related problems and concerns;
resolves based on established protocols and good management judgment.
-- Proactively evaluates site periodically for opportunities for improvement. Participates in and leads teams and other quality improvement initiatives. Works with staff and providers to design and implement system changes.
-- Keeps staff informed of site-related and other changes and news going on throughout the organization.
-- Provides day to day facility management and oversight, monitoring the physical environment and calling in appropriate resources to address problems with telephones, lighting, electrical, telephone and other facility systems
-- Interfaces with the Central Business Office for the site to monitor Front End Revenue Cycle and
-- Performs other duties as assigned by Administrative Director/Site Medical Director and other Charter management personnel.
Qualifications:
SKILLS/COMPETENCIES REQUIRED:
1. Communicates effectively, consistently and professionally to all staff and providers in written and verbal forums
2. Team builds to effectively manage change, conflict and growth in staff and providers
3. Trains and develops staff to meet Charter standards and provide opportunity for career growth
4. Establishes goals and direction for office; aligns staff and providers to achieve
5. Demonstrates customer service focus by translating focus to personal patient contact, office initiatives, measurements and follow through
6. Performs office redesign using root cause analysis and process flow improvement
7. Demonstrates budgetary and fiscal comprehension and accountability
8. Develops and implements quality improvement initiatives
9. Manages projects with well defined priorities, task organization and time management skills
10. Displays independence of thought and action in daily tasks, problem solving and initiation of site specific analyses
11. Possesses solid health care experience and applies this knowledge in decision making and direct patient care activities as needed
EDUCATION REQUIRED
Additional education as a clinician or administrator is desirable.
EXPERIENCE REQUIRED:
Minimum of two years previous supervisory level experience required preferably in a physician practice setting.
Salary/Benefits: Salary commensurate with experience
Your decision to join an organization is based on many considerations. At The North Shore Medical Center, we feel our benefit program plays a vital role in demonstrating the organization's commitment to its employees. NSMC's benefits package includes Medical, Dental, Retirement, Earned Time Off, Flexible Spending, Life and Disability Insurances, and Tuition Reimbursement.
Job Location: Salem, MA
Job Number: 6360
Company URL: http://nsmc.partners.org /
Company Profile:
NSMC includes Salem Hospital in Salem, Massachusetts, and Union Hospital in Lynn, Massachusetts, both full-service community hospitals, as well as NSMC North Shore Children's Hospital, the NSMC Cancer Center, a freestanding cancer center in Peabody, Massachusetts, the NSMC Heart Center, and the NSMC Women's Center in Danvers, Massachusetts.
The affiliation with Partners, which includes Massachusetts General and Brigham and Women's hospitals, means that NSMC can offer a higher level of expertise and technology to patients on the North Shore.
NSMC Salem Hospital is a 275-bed community teaching hospital that provides a full range of adult and pediatric services, including medicine, surgery, emergency care, ambulatory care, obstetrics, neonatal care, gynecology, and psychiatry services. It is recognized as a regional referral center for cardiology, oncology, neurosurgery, orthopedics, and thoracic surgery services.
NSMC Union Hospital in Lynn is a 130-bed community hospital that provides adult medical and surgical services, including emergency care, ambulatory care, cardiology, psychiatry, oncology, and orthopedic services, as well as a pain center and advanced minimally invasive procedures for the residents of the North Shore.
Northshore Medical Center is an Equal Employment/Affirmative Action Employer.
