Job Summary
- Company
- DLT Solutions Inc
- Location
- Herndon, VA
- Industries
- Computer/IT Services
- Job Type
- Full Time
- Employee
Pre-Sales Storage Engineer
About the Job
JOB SUMMARY:
Pre-sales engineering and consulting are requirements of this position. As a Senior Storage Engineer you
will provide NetApp support for diagnosing, reproducing, and fixing software and hardware issues. You will
troubleshoot protocols running on NetApp hardware to assist customer with problem isolation and
resolution. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong
customer service and technical problem solving skills; and be someone who embraces challenges.
DUTIES AND RESPONSIBILITIES:
- Participate in technical communications within the EDM division team to share practices and assist in the sales cycles of DLTs storage solutions offerings.
- Responsible for pre-sales technical support, organizing customer meetings and designing solutions.
- Remain current with NetApp technology.
- Present latest NetApp Technology to sales staff and customer in a professional manner.
- Assist other technical staff in the development of solutions for customers.
- Visit customer sites to stay current on how the NetApp technology is being deployed.
- Research customer issues in a timely manner and follow up directly with the customer with
- recommendations and action plans.
- Assist customer with implementation of NetApp technologies when needed.
KNOWLEDGE AND EXPERIENCE:
- NetApp Certified Data Management Admin (NCDA) Certified preferred.
- Basic understanding of the following: NFS, the UNIX remote file sharing protocol, CIFS, the Windows NT remote file sharing protocol, TCPIIP, RAID, Microsoft Exchange and Veritas software,and SAN storage practices.
- Must have at least 1 or more areas of expertise such as: backup and recovery, Exchange DR, Veritas, Lotus Notes, Solaris, or networking; including at least 3 years of experience working in that particular specialty.
- Security Clearance Preferred
SKILLS AND ABILITIES:
- Basic knowledge of networks, load balancing and failover technologies. Ability to recognize the technology and how it relates to storage management.
- Ability to design storage management solutions including SAN, NAS, DAS technology. Ability to install, and demonstrate these technology to both internal staff and customers.
- Good written and verbal communication skills.
- Good interpersonal communication and customer service skills.
- Ability to follow standard engineering principles and practices.
- Strong aptitude for learning new technologies and how to utilize them in a customer facing environment.
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Contact Information
DLT Solutions Inc
