Preventative Maintenance Technician (Baton Rouge, LA)
Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 full-line and more than 1,350 specialty stores in the U.S. Sears, Roebuck also offers a variety of merchandise and services through sears.com, landsend.com, and specialty catalogs. Sears, Roebuck offers consumers leading proprietary brands including Kenmore, Craftsman, DieHard and Lands' End -- among the most trusted and preferred brands in the U.S. Sears, Roebuck is the 2011 ENERGY STAR® Retail Partner of the Year. The company is the nation's largest provider of home services, with more than 11 million service calls made annually.Responsible for basic technical service on all Home Appliance products, including Refrigeration (non-sealed systems), Cooking, Microwaves, Dishwashers, Disposers, Laundry, Water Heaters and Lawn and Garden.
The Preventative Maintenance Technician is responsible for providing technical service on Preventative Maintenance calls, rework and inspection calls, shuttling necessary parts and supplies for service repair completion for Repair Technicians, and performing on-the-job training tasks when working with a Repair Technician on call types.
Job Duties/Responsibilities: • Performs Preventative Maintenance Checks in the customer's home • Perform rework and inspection calls in customer’s home and retail or warehouse locations • Rides with, or meets, Technician at designated location to assist on service call when assigned • Shuttles parts and supplies to technician when applicable • Provides courteous customer service • Works as a dedicated team member to ensure fast, flexible and expert service to every customer • Acts with a sense of urgency to meet customer time commitments • Completes all Technician training elements within required timeframes • Meets key performance metrics and productivity goals as defined by the business • Provides knowledgeable and courteous preventative maintenance service • Looks for methods to improve business performance and enhance the customer experience • Follows the Value Added Services Process (i.e., selling extended warranties, water filters) by effectively communicating the benefits to the customer • Receives truck stock at home If the Company vehicle is retained at the Technician's place of residence • Maintains truck stock inventory within the prescribed Company guidelines and standards • Follows the truck maintenance schedule, and keeps a clean, organized truck • Adheres to all Company policies and procedures • Performs other duties as assigned Education Requirements: None Years of Related Experience: None
EOE Minorities / Females / Protected Veterans / Disabled