Position Information

• Company:
  Pegasystems, Inc.
  
  
• Location:
  Cambridge, MA
  
  
• Job Category:
  IT/Software Development
  
  
• Industry:
  Computer Software
  
  
• Status:
  Full Time
  Employee
  
  
• Experience:
  5+ to 7 Years
  
  
• Career Level:
  Experienced (Non-Manager)
  
  
• Education Level:
  Bachelor's Degree
  
  

Contact Information

• Contact Name:
  Pegasystems, Inc.
  
  
• Reference ID:
  835
  
  

About Us

Pegasystems (NASDAQ: PEGA), the leader in Business Process Management, helps organizations achieve new levels of agility, become more competitive, and innovate in ways they often did not know were possible. A 25-year old company based in Cambridge, MA, USA, Pegasystems is committed to a new way of developing business solutions, one that gives business users direct input and relieves IT of manual coding and assembly. With its patented Build for Change® technology, Pegasystems delivers fast and immediate business benefits including improved revenue growth of 30% and more, cost reductions of 40% and more thanks to work automation, and 5 points increase in customer retention.

Principal Application Workflow Architect/ Human Resources

Job Purpose:

Defines the scope and functionality of Pegasystems solutions against an internally sourced business need and delivers the appropriate application to internal customers via hands-on product configuration.
Prepare and recommend workflow designs for basic application functionality and integration with other related verticals.
Provide ongoing support services to internal customers ensuring continuing business benefit and optimal use of system.

Key Result Areas:

• Responsible for functional success of customer initiatives providing necessary attention to our administrative processes procedures.
• Supports all aspects of our application initiatives from project scope definition through requirements analysis, functional and technical design, product configuration, QA, UAT and production deployment within a Project Management framework to ensure delivery of the requested functionality.
• Applies business analysis workflow configuration and ERP application development expertise to ensure high quality navigation..
• Investigates reported software problems, conducts tests to isolate problems and root cause in order to prepare clear Incident Reports for further investigation by Product Operations.
• Conducts further diagnosis and tests as necessary to assist with problem resolution investigating and implementing workarounds where appropriate.
• Provides training and post-production support to customer staff at the application level in order to enable maximum use of functionality.
• Teams with applications staff members in order to ensure consistency and the appropriate level of synergy among related workflows.
• Proactively develops customer relationships by listening, understanding and anticipating needs, and suggesting appropriate solutions to ensure customer satisfaction and continuous alignment with the customer's business needs.
• Other responsibilities and key results areas required or assigned.

• JavaScript and HTML,XML.
• Java
• SOA/Web Services, Component Architecture
• Relational Database design; SQL development and stored procedures, Software Development experience, Interface development experience.
• IT Standards and Protocols.
• Makes and keeps commitments; meets schedules and deadlines and completes assignments, projects and goals within the allotted timeframe and budget.
• Understands the linkages between the company's mission and their specific contribution.
• Assimilates and applies new job-related information that has varying degrees of complexity.
• Develops new insights into situations and applies creative and innovative solutions to make application improvements and satisfy desired results.
• Proper documentation and transfer of knowledge to ensure repeatability and scalability
• Possesses the appropriate level of technical/functional expertise and knowledge. Understands and applies procedures, regulations, and policies related to areas of specialized expertise.
• Customer service orientation
• Results oriented
• Communication skills

• BA/BS Degree or equivalent experience
• 5-8 years experience in delivery of Business Solutions, Business Analysis, ERP or Software Development.