Principal Program Manager, Metrics and Process Improvement*

Company Overview

Symantec is a global leader in providing security, storage and systems management solutions to help our customers - from consumers and small businesses to the largest global organizations - secure and manage their information-driven world against more risks at more points, more completely and efficiently. Our software and services protect completely, in ways that can be easily managed and with controls that can be enforced automatically - enabling confidence wherever information is used or stored.

Department Overview

The Symantec Management Platform (SMP) is the core of Symantec's security strategy for the Enterprise. Its open architecture supports rapid delivery of integrated solutions in order to react to customers' changing needs. Some key Enterprise products (including Symantec Endpoint Protection, Backup Exec System Recovery, Veritas Configuration Manager, and Data Loss Prevention) are already integrated with the SMP. Now SMP forms the basis for the Protection Center, Symantec's new security management brand that will offer better protection and reduce the cost of security management by providing a unified web console, integrations and control across products, and actionable cross-product reporting.

Responsibilities

• Own delivery of one or more typically high risk, large scope and/or complicated projects
• Create and own project master schedule optimizing for project specific priorities
• Lead the team through the product lifecycle working with peer functional managers (Product Management, Development, and QA) to continuously manage trade-offs between quality, schedule, scope, and resources
• Uncover, manage and resolve project interdependencies and proactively manage risks
• Anticipate and solve problems related to project issues
• Central communicator (owns team PR") and facilitator for project team
• Drive continuous process improvement through defining and collecting relevant metrics and adoption of best practices
• Provide guidance to less senior PGMs and technical staff

Qualifications

• 6+ years experience in commercial software project management; additional software development, test and/or management experience
• Thorough understanding of project/product life cycle and experience leading at least 1 full release cycle of a commercial software product
• Experience defining software metrics including measuring product quality and engineering productivity
• Experience defining and improving software development processes including requirements management, estimation, planning, and verification
• Working knowledge of a variety of project management tools
• Able to solve complex problems where in-depth analysis and evaluation of various factors are required, deal with high degree of ambiguity, and maintain composure in stressful confrontational situations
• Ability to motivate and influence internal and external project team members to establish team cohesion
• Bachelor's degree (preferably BSCS or similar); CSM, PMI or similar certifications or experience preferred

Success Factors:

Attention to detail, accuracy, analytical skills, action oriented, taking charge skills, priority setting, quick study, accountability, dealing with ambiguity, composure in stressful confrontational situations, great project planning and organizational skills, creative approach to problem-solving, motivating others, active listening and presentation skills, interpersonal savvy, conflict management, negotiation skills, and perseverance.

How To Apply

To be considered for a position, please submit your resume/CV on the Symantec Careers site.(http://www.symantec.com/about/careers/search.jsp)
Symantec staffing professionals will review your qualifications against open positions.

Equal Employment Opportunity

Symantec Corporation is an Equal Opportunity Employer and welcomes diversity.

NOTE: To all recruitment firms: Symantec is not accepting agency/search firm referrals for this posting, or other postings, without prior written permission from Symantec's Staffing organization. Symantec is not responsible for any fees related to unsolicited resumes.

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