JOB SUMMARY:

The Principal Systems Administrator within Platform Support is responsible for leading the implementation and support of hardware and software products that support business systems, development, testing and disaster recovery, including; physical and virtual server environments; SAN solutions, Windows and Unix/Linux platforms and backup technology. This position is responsible for providing expert level support to all technology solutions supported by Platform Support; acts as a mentor to team members; works across organizational boundaries in supporting and leading of daily operations & project related work.

 

 

 

ESSENTIAL FUNCTIONS (e.g., in order to be considered to perform this position, the person must be able to perform essential duties and responsibilities listed below):

 

1.      Provide expert level problem resolution, review and troubleshooting of hardware and layered software solutions and products, including; SAN, NAS, physical and virtual server environments, backup technologies, Windows and Unix/Linux platforms, KVM, network infrastructure and devices. 2.      Actively lead in the architecture and installation of Data Center related solutions with Systems Engineering, Security Engineering and ASA project teams.  Act as technical project team leader for both infrastructure and business driven projects. 3.      Ensure stability, consistency and synchronization across server platforms and seamless integration with other infrastructure components. 4.      Collaborate with Project Management on identification of project task details and time estimates 5.      Assist in project budget planning and review of proposed initiatives 6.      Identify and research new technologies and solutions to address infrastructure & business needs 7.      Provide daily technical guidance to staff and prioritize high level service calls; ensure commitments are met; Develop and provide ongoing technical training. 8.      Lead in Data Center space planning and management of equipment, inventory and associated procedures. 9.      Ensure maximum availability of ASA’s systems. Identify proper fault tolerant configurations. Support planning, testing and ongoing development of ASA’s business continuity and recovery strategy by applying expertise and technical knowledge.  10.  Establish, implement and maintain policies and procedures related to the operations of Technical Operations and the support of hardware & software.  11.  Provide excellent customer service to team members and customers alike. Provide timely, thorough and effective problem resolution. 12.  Perform on-call duties and off-hours support when needed. 13.  Performs all other duties as assigned.   JOB EDUCATION AND EXPERIENCE:                                   §         Bachelor's degree in computer science or related field preferred §         10+ years experience in an enterprise data center as a Systems Administrator or an equivalent combination of education, certification and experience supporting and managing infrastructures with 500 + servers §         Strong experience with designing and maintaining standards and best practices for server deployment and systems management processes §         Experience and expert knowledge of current technologies and products for storage, backup, virtualization and server systems including; Operating Systems (Windows & Linux platforms); HP hardware, including Blade systems; SAN & NAS solutions and management, including EMC Clariion, Centera, Celerra, and related software; Veritas NETBackup, VMWare Infrastructure, Avocent KVM, Windows Deployment Server §         Experience with capacity planning, load balancing, high-availability and multi-site redundancy §         Proven ability to successfully lead large-scale projects and initiatives, integrating solutions with system, network and application management platforms §         Excellent analytical and troubleshooting skills; Demonstrated initiative in providing solutions to problems §         Capable of multitasking and working under stress §         Team player with excellent communication skills (written and verbal), excellent customer service skills and a positive attitude toward change     QUALIFICATIONS:   The ideal candidate possesses strong knowledge and has direct experience in/with: Expert level technical support and knowledge of Operating System platforms, including Linux and Microsoft products (Windows 2000, Windows 2003, Windows 2008) Expert experience required in data integrity products and concepts: hardware redundancy, RAID levels, file replication, StorageTek tape library, Microsoft’s replication & clustering, Veritas’s Netbackup, VMWare/ESX Cluster In depth knowledge of Active Directory including GPOs and LDAP In depth knowledge & understanding of SAN & NAS solutions, fiber channel, zoning, redundant and multi-failover paths; Experience with EMC Products, including Clariion and Celerra In depth experience with HP Blade technology In depth experience with VMware 3.5 or better with practical hands on experience with resource pools, DRS, Vmotion, clustering, SRM. Proven ability to successfully lead large-scale projects and initiatives, integrating solutions with system, network and application management platforms Demonstrated understanding of data replication techniques for VMware, flie serving and block level storage Experience in Disaster Recovery planning and support Strong knowledge of technical related security and privacy solutions Ability to interpret and communicate complex technical information to others; Performing walkthroughs and presenting technology in a non-technical manner to non-technical customers Excellent judgment and creative problem solving skills, including negotiation and conflict resolution skills; Ability to operate as an effective tactical as well as strategic thinker. Self-motivated and highly team oriented; ability to work independently and cross-functionally within the organization to ensure high level of customer service; strong customer service orientation and commitment to superior quality standards. Working understanding of network protocols and remote access Proficient with the use of desktop applications (Word, Excel, PowerPoint, Outlook, Visio) Experience developing and maintaining documentation, policies and procedures Excellent written, oral, and interpersonal skills Operate within the ISD organization as a leader with little management oversight Lead initiatives from concept to deployment with little management oversight