CMR’s Process Improvement Team has the mission-critical responsibility of employing efficiencies and standardized processes throughout our organization; in addition to driving CMR toward the implementation of Six Sigma and Lean processes.  In addition to a challenging and fun work environment, CMR offers an array of employee benefits which includes one of the best 401(k) plans in the state.  CMR was recently recognized as one of the Fastest Growing privately held Companies in the United States (by Inc. Magazine) and as one of the Fastest Growing Companies in the Oklahoma City Metro area. 

Position Summary

The Process Improvement Manager is responsible for developing, recommending and implementing business process improvements for CMR’s recovery and administrative functions.  The position requires the supervision and management of programmers and Process engineers. 

Responsibilities:

·         Develop and lead strong working relationships with cross functional management team members, identify and document core organization processes, develop and execute process improvement and demonstrate improvement through solid metrics and reporting. 

·         Identify, document and baseline core organizational business processes; establish metrics, control plans and reporting mechanisms.   

·         Implement smooth and efficient workflow.    

·         Coach, mentor and train teams on appropriate methodology useage. 

·         Apply best practices for developing, driving, communicating, and maintaining major process improvement and change initiatives.  Assist in problem solving among various departments.

·         Manage and provide leadership to 3 – 4 technical and professional staff.

·         Oversees resolutions of significant client service issues by establishing rapport with clients and promptly responding to client concerns.   Relays acquired information to management on a timely basis.   

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Required Skills:

·         Experienced Six Sigma Black Belt or equivalent – hands on experience on process improvement projects, especially in a business transaction environment, desired.

• Ability to build and maintain positive relationship internally and externally. 
• Excellent written and verbal communications skills.
• Five years experience in management with strong experience in quality and/or process improvement. 
• Expert in process development and has implemented cross-functional processes utilize proven process development methodologies.  Experience with Six Sigma, ISO9000, or other disciplines desired.
• Demonstrated analytical and problem solving skills. 
• Experience prioritizing, coordinating and delivering process, organization and technology change. 
• Strong customer service skills.
• Meeting facilitation and conflict resolution skills.
• Previous management/supervisory experience.
• Client Confidentiality.

Education/Certification/Experience Requirements:

Bachelor’s degree in related field

Strong, stable work history with 5+ years in related field

Black Belt Six Sigma certification

CMR is an Equal Opportunity Employer