Product Consultant (Multiple Openings for Immediate Hire)

Cvent, Inc. (www.cvent.com) is the market leader of on-demand event management software and strategic meetings management solutions. Founded in 1999, Cvent is an 850 person, profitable and growing technology company headquartered in McLean, VA with international operations. Cvent offers web-based software solutions for online event registration, event management, meeting site selection, email marketing and web surveys.

Cvent is built on a Microsoft .net platform and is a Software-As-A-Service (SAAS). Cvent has invested $25 million developing our products and has built a customer base of over 7,500 organizations worldwide. Representative customers include KPMG, Rolls Royce, American Marketing Association, Walmart, ExxonMobil, Harvard University, United Way and Siemens.

Job Description

We have multiple Product Consultant positions open in our Client Services department for our Event Management and Supplier Network product lines. As our clients' primary point of contact when they are working in the Cvent system, you will spend approximately sixty percent of your day assisting clients on the phone or via email. There are many other daily activities and special projects that you will be required to perform in addition to providing the best customer care possible.

Client Services Team

Our team of close to 180 Product Consultants and Relationship Managers is a close-knit group of dynamic and high-energy professionals. Cvent hires bright people who are willing to learn and are extremely motivated to succeed. Most of our team has received their Bachelor degrees within the last few years. We have people from various educational backgrounds including, but not limited to business, psychology, communications and computer information systems.

This position has opportunity to travel to Cvent’s international offices to provide training and mentoring to our global Client Services team.

• Demonstrate detailed product knowledge when assisting clients both on the phone and via email
• Offer best practice tips to clients in an effort to boost their meeting attendance via Cvent's marketing engine
• Give personalized web-based training to corporations and associations
• Create custom reports using Access
• Create custom invitations using Photoshop
• Gather client requirements for future releases of the product
• Train and offer product knowledge to the sales team
• Create and maintain all product documentation
• Implement and manage the online portion of client events as needed

• Bachelor’s degree with strong academic credentials preferred
• 1-4 years of experience in a customer service role
• Strong business acumen, ethics and high integrity
• Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools like WebEx a plus
• Experience with Access, Excel, HTML and Photoshop a plus
• Excel at developing relationships over the phone
• Ability to handle high inbound and outbound call volume with corresponding high talk time
• Must be articulate, organized, detail-oriented, and the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
• Excellent communication skills (verbal and written)

Company Overview

Cvent, Inc. (www.cvent.com) is the market leader in web-based event management and strategic meetings management software. We are an 850 person, growing and profitable software company headquartered in the Washington DC area. Cvent helps over 50,000 planners manage 275,000 events, surveys and marketing campaigns. Our users have sent over 850 million event invitations, processed $2 billion in online payments and managed over 30 million event registrations and responses using Cvent's software. The meetings industry is the 22nd largest industry in the U.S, and is valued at over $50 billion dollars per year. The surveying or market research industry is an $8 billion dollar per year market.

Company Background: We started the company in 1999 and currently have 850 employees worldwide. Based in McLean, Virginia Cvent has been consistently profitable for the past 32 consecutive quarters. We have grown 45% over the past 7 years and we are the only major company in our industry that is consistently profitable. We have a significant international operation and about 15% of the US staff will have an opportunity to go overseas on several-months-long assignments. Over the past 3 years, we sent over 75 US employees for short-term assignments in our international office.

Management Team: We have eleven people in senior management. We are very experienced in our particular areas as ten of the eleven members of senior management have been with the company since inception almost nine years ago. We are all in the early prime of our careers and most of us have advanced degrees (Harvard Business School, Wharton, Georgetown Law, and Duke Law). We believe in hiring people based on talent, not years of experience. We are motivated and very hungry to grow our company. We promote people on performance and we invest aggressively in our people.

Investors: We raised $17 million in venture capital in 2000 and just recently secured $136 million in funding from two premiere venture capital firms – NEA and Insight.  Other investors include institutional venture capitalists and angel investors such as the CEO of Nortel, CEO of Nextel, CEO of Bell Atlantic, CEO of AOL, and worldwide Chairman of McKinsey Consulting. We have over 30 publicly traded CEO’s who have personally invested in the company; we view this as an endorsement of the product and team.

Customers: Cvent has over 7,500 customers and 90,000 users in over 40 countries. Nearly 70% of our revenue comes from corporate customers. Approximately 30% of our revenue comes from associations, non-profits and universities. Representative customers include KPMG, The World Bank, Rolls Royce, American Marketing Association, Walmart, ExxonMobil, Yahoo, Harvard University, United Way, BMW, and Siemens.

Products: Cvent is built on a Microsoft .net platform and is an On-Demand Application Service Provider (ASP). We have invested $25 million in building our products and have run hundreds of thousands of events, millions of event registrations, and hundreds of millions of email invitations. Cvent offers a next generation product suite of Event Management (online registration, e-marketing, reporting, travel capabilities, and supplier sourcing), Web Surveys, and Email Marketing.

Awards: Cvent has received a number of recognitions for our strong company culture, consistent and impressive growth, visionary leadership, and investment in our employees. These include:

• Washington Business Journal’s Top 50 Best Places to Work in the greater DC area for 2009-2011 - This award recognizes the company’s achievements in creating a positive work environment that attracts and retains employees through employee satisfaction, growth opportunities, working conditions and company culture.
• Washingtonian Magazine’s 2009-2010 “Great Places to Work.”
• Deloitte & Touche ranked Cvent as one of the Fastest 50 Growing Companies in Virginia.
• Our CEO was just named 2009-2010 Ernst & Young’s Greater Washington Entrepreneur of the Year.
• Washingtonian Magazine just named our CEO as one of the 100 Tech Titans.

Training: Cvent invests heavily in our people. New hires have the unique experience of beginning employment together as a class.  During our 8 weeks of training they will learn about our company, our products, and our culture. New hires will have the opportunity to interact with senior management and participate in company sponsored social events.

Benefits: Cvent offers a comprehensive benefits package. We provide free healthcare, dental, and vision insurance as well as free long-term disability and life insurance coverage. We also provide a Fidelity 401K retirement savings plan. Employees receive 3 weeks of Paid Time Off (PTO), 8 holidays, and free parking. Cvent heavily subsidizes a Sport and Health Club membership. All employees receive stock options in the company. Cvent is an Equal Opportunity Employer.