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Job Title: Product Manager / Analyst
Status: Full Time, Employee
Job Category: Marketing/Product
Career Level: Experienced (Non-Manager)
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Add Some Magic to Your Career!
Who We Are:
ServiceMagic, Inc., headquartered in Golden, Colo., is the leading online marketplace connecting homeowners with prescreened and customer-rated home service professionals. With four million unique visitors each month, and a network of over 50,000 prescreened home service professionals nationally, ServiceMagic is the number one internet site in the building and construction category, and we continue to grow!
We use our proprietary technology to match consumers' free service requests with local service professionals in real time, addressing more than 500 different home service needs that range from simple home repairs and maintenance to complete home remodeling projects.
ServiceMagic is an operating business of IAC/InterActiveCorp, a Fortune 500 company (Nasdaq: IACI). Some of the companies under the IAC umbrella include: Ask.com, Match.com, Evite, Citysearch, Entertainment Publications and a host of other interactive companies.
Why Work At ServiceMagic?
ServiceMagic, with nearly 900 employees, is a high growth, dynamic environment where motivated people find professional success every day. ServiceMagic is an ideal company for people who want the stability that comes from having the financial resources of a big company but the growth opportunities and working environment found in fast, flexible start-ups. We need great people to fuel our continued growth!
Benefits
We offer a world class health care coverage package which includes medical, prescription, dental and vision with an 80% company contribution with eligibility within 30 days of hire! We have retirement options through our 401K matching program and provide paid time off for personal and recognized holiday events. Company paid life insurance, Short and Long Term Disability. Our benefits extend not only to the employee but also to the spouse, dependents and partners of our team members.
Professional Growth
We have a long standing commitment to developing and growing our people. Since we were founded in 1998 a significant percentage of our management level positions have been filled from within our ranks! We have room for expansion and have grown our business each year for the past ten years. As a ServiceMagic employee, your career paths and choices are only limited by your imagination.
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Product Manager / Analyst
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Position Summary
The Product Manager / Analyst will play a key role in understanding and managing customer engagement initiatives at ServiceMagic.com. With a hunger to learn, an eye for detail, a fanatic focus on customer experience, and a dedication to quantitative and qualitative analysis, this individual will help transform market opportunities into product features and enhancements. This position is perfect for an entrepreneurial and analytical self-starter with 2+ successful years of online product management and/or analyst experience. S/he must be a team-player that can both lead projects and work collaboratively in a fast-paced, cross-functional environment.
Essential Duties
• Assist in the development of ServiceMagics customer retention initiatives - from initial concepts through successful testing, implementation and ongoing management / analysis.
• Analyze customer activity through customer segmentation and transaction based analysis in support of recommendations for improving customer communications and interaction.
• Understand business goals in depth, then manage project deliverables and timelines both internally and externally to ensure execution matches product vision and/or other client expectations.
• Author product specifications & create draft mock-ups defining the proposed features and functionality.
• Collaborate with product managers, designers, developers and QA to ensure delivery of an optimal finished product.
• Manage multiple projects simultaneously, monitor project status, troubleshoot obstacles, and provide outstanding communication to all stakeholders through development cycle.
Experience and Skills:
Skills Required
• 2+ years experience in online product management.
• Demonstrated knowledge of statistics and proven ability to apply concepts against complex business issues.
• Unsurpassed attention to detail.
• Excellent oral and written communication skills required.
• Self-motivated, proactive individual with positive attitude…a team player!
• Curiosity a must -- the ideal candidate will ask a lot of questions and have an insatiable appetite for learning.
• Comfortable working in a fast-paced, highly dynamic work environment.
• Local candidates preferred.
• BA / BS required, Business or Marketing degree preferred.
Reference code: 76393
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