Product Support Engineer, Level III

VisionShare is looking for a Product Support Engineer, Level III to diagnose problems with customer installation and configuration activities for our new customers and to assist with customer support cases escalated by our Product Support Engineer, Level II team. This support typically consists of a combination of TCP/IP troubleshooting, tracking down file transfer problems and diagnosing connectivity issues. Work may involve database queries and maintenance.

Company Overview
VisionShare Inc. is a tightly focused, results-oriented, software and services company, specializing in healthcare EDI (Electronic Data Interchange) and data connectivity services. With our depth of experience and professional knowledge of the medical claims reimbursement process, we have successfully positioned our technology as an EDI connectivity standard for 100% of the Medicare payers, nationwide.We have kept up not only with the evolution and changes that impact the healthcare claims reimbursement process, but also with emerging and new technologies available to the healthcare payers and providers. We are experts at safeguarding the exchange of business-sensitive information over the Internet.We provide a unique capability to healthcare providers that can help them quickly and efficiently access Medicare EDI services, nationwide. By implementing Internet-based connectivity solutions, we help customers increase productivity, decrease cost, reduce risk and liability, and improve their overall Medicare reimbursement process.

Essential Duties and Responsibilities

• Develop and maintain an in-depth knowledge of all products and services
  
• Work with Product Support Team to assist with installations and customer support
  
• Provide upstream support to Product Support Engineer, Level II staff using expertise in Unix/Linux environment, database knowledge, networking skills
  
• Document installation procedures and perform detailed tracking of customer
  installation and issues
  
• Escalate unresolved issues to supervisor
  
• Apply patches and upgrades as required to insure security and stability of
  installed systems

Experience/Skills

• A four year technology related degree or equivalent professional experience
  
• A desire to continue learning and improving
  
• 2 or more years experience with Unix or Linux as a systems administrator or similar
  
• 2 or more years experience with network administration and TCP/IP networking
  
• Experience with network diagnostic tools
  
• Meticulous attention to detail
  
• Ability to prioritize work and satisfy support needs
  
• Superior researching and troubleshooting abilities
  
• Ability to document work performed
  
• Ability to function effectively in a multi-tasking environment
  
• A strong desire to resolve problems and to support less experienced team members
  
• Ability to work independently and assume responsibility
  
• Ability to work effectively with a team
  
• Experience with one or more of LDAP, Web Servers, FTP, SQL, Scripting (Bash, Perl, etc), Java, SMB, VMWare a plus

To Apply

VisionShare offers a competitive compensation, a comprehensive benefits package, and employee stock options. To apply, please go to: https://home.eease.com/recruit/?id=472457