Job Purpose:
Serves customers by providing information; responding to requests; resolving problems; collecting revenue.

Duties:
* Provides information to customers by verifying understanding of request; answering questions; offering assistance.

* Initiates service by recording requests; forwarding to supervisor.

* Processes orders and invoices, supplies customers with pricing and product literature

*  Following up with customer requirements and satisfaction surveys.

*  Carrying out ISO standard as pertaining to customer complaints and documentation.

*  Processes export documents including international shipments of dangerous goods.

* Accomplishes customer service and organization mission by completing related results as needed.

Skills/Qualifications:
Informing Others, Verbal Communication, Resolving Conflict, Listening, Multi-tasking, Customer Service, General Math Skills, Promoting Process Improvement, Problem Solving, Thoroughness, Quality Focus