Interactive Brokers Group is expanding its Professional Services department at our main call center in Chicago. We are searching for candidates with prior experience in the financial services industry, with excellent IT/technology skills that are NASD registered. Our aim is to build and maintain long-term customer relationships as we expand our product and service offerings. The Professional Services Representative has duties which encompass all facets of the services which we offer, from assistance with applications, to funds and banking issues, to trade inquiries.

Responsibilities

- Act as liaison to Interactive Broker's top-tier clients, including financial advisors, premium retail customers, financial institutions and hedge funds, striving to provide solutions to inquiries while complying with all policies, practices and procedures.

- Problem management with focus on wide scale service issues. Core competences include: handling trade-related issues, trade and margin analysis, account management and funding, product (cash market, equities and derivatives) and exchange knowledge (global), technical services, securities regulations.

- Internal coordinator to various departments such as technical operations and programming, analyzing and escalating issues appropriately.

- Special projects including the development of new customer service technologies, assessments of existing systems, review an audit projects, etc.

Qualifications

- Education: Bachelor's degree in Finance, Economics, Business Administration or other related field, or equivalent work experience. The candidate must possess general market knowledge in futures, options, and the equities markets.

- Experience: Minimum 3 years financial industry experience with client services background required.

- Skills: Strong interpersonal and written communication skills. Must demonstrate excellent analytical and problem resolution skills.

- Computer Skills: Working knowledge of PC technologies, including Microsoft Word, Excel, Databases. Programming and/or UNIX experience a plus.

- Registrations: NASD Series 7. Series 55, 24, 63 desirable.

APPLICATION INSTRUCTIONS
Please email your resume in MS Word, RTF, HTML, or ASCII text format to 43107-JB--763@interactivebrokers.hrmdirect.com If you wish to enclose a cover letter, please include it in the body of your email message.