Job Summary
- Location
- Boston North, MA 01876
- Industries
- Computer Software
- Job Type
- Full Time
- Employee
- Years of Experience
- 5+ to 7 Years
- Education Level
- Bachelor's Degree
- Career Level
- Experienced (Non-Manager)
- Salary
Salary commensurate with experience- Job Reference Code
- 3546BR.1072
Professional Svsc - Business Systems Analyst
About the Job
Description:
Job Role:
The Professional Service Operations (PS Ops) function within Avid's World-wide Professional Services organization is responsible for defining and implementing processes, systems and operating procedures to ensure leverage of the global resources and consistency in measuring and managing the business. The function involves the responsibility of ensuring that business operations are efficient and effective.
A key part of the PS Ops function will be to provide robust systems and tools for the worldwide organization. Three primary tools will be used:
- PSA - Currently QuickArrow is used across the organization, however the PS organization is only utilizing base functionality. More comprehensive requirements and capability will be desired to take advantage of increasingly integrated data needs. We will need to identify the scope of capabilities desired, define global requirements, document the processes and information flow, and work with IS and the vendors on the implementation.
- Salesforce.com - This CRM tool is currently being defined and implemented for Avids Customer Success (customer service) organization and the field sales force. Information and business requirements for the Professional Services group need to be documented and articulated to the implementation team.
- SAP - Avid uses SAP as its enterprise order management and financial application. Knowledge of these functions, the critical data and how to look up relevant transactions will be important.
As the organization evolves, other tools will come into play. Examples include Microsoft Sharepoint technology (document repository), Microsoft Access (various management functions), Diver (data warehouse for financial and transactional information), etc.
Key Job Responsibilities:
- Work closely with the Senior Director of PS Operations and entire PS management team to drive the initiatives related to systems and tools supporting the global PS organization.
- Drive day-to-day activities of these system initiatives.
- Understand the process and business practices (including regional variations) of Avids global PS organization.
- Evaluate existing processes and work flows of the operations to determine the most effective and efficient model. Identify, design and implement enhancements where needed.
- Document the processes, information needs and business requirements for the PS organization.
- Help in performing system administrator activities for systems that require business involvement (e.g. QuickArrow).
- Liaise with other departments (IS, Order Management, Sales, etc).
Qualifications:
A Qualified Candidate will have:
Working knowledge of how information systems support business functions.
Knowledge or familiarity of one or more of the primary tools listed above.
Expertise with MS Office products, especially Excel, Powerpoint and Outlook.
Detailed oriented and experience with analytical positions.
Quick learner and self-starter.
Good communication, written and interpersonal skills.
Salary/Benefits: Salary commensurate with experience
People.
They're our most important resource.
The dedication and unique contributions of our
people have made Avid the industry-leading
provider of digital media creation and
distribution solutions.
In return, we offer an industry-competitive
benefits program that demonstrates our
appreciation beyond a standard paycheck. Avid
offers flexible benefit programs that provide the
security, opportunity and peace of mind that give
you an advantage in today's fast-paced business
environment. Benefit packages will vary depending
on location and your employment status but may
include health insurance, life insurance, a long
term savings program, employee stock purchase
plan, tuition reimbursement, time off and more. In
addition, Avid strives to help our employees
develop the range of technical, business, and
leadership skills necessary to meet our business
objectives, to foster growth and innovation within
the organization, and further professional and
career development. We offer learning and
development opportunities and course offerings for
all employees.
Job Location: Tewksbury, MA
Job Number: 3546BR
Company URL: http://www.avid.com
Company Profile:
From the most prestigious, award-winning productions to music and movies made at home, Avid creates the technology that people use to make the most listened to, most watched and most loved media in the world.
For 22 years, our award-winning digital audio and video solutions have empowered people to achieve their creative visions, however they define them. Today, the media created by Avid customers touches millions of people around the world. The music you listen to at home, on the radio, at a live performance, or in a movie. The shows, commercials, and news programs you watch on TV. The entertaining video and film stories you see on the web and on the big screen. The personal audio and video treasures that people make to preserve their favorite moments in life.
Our continued success is driven by one thing: the success of our customers. Their success depends on our ability to empower them with innovative technology and outstanding customer service. But just as important is how we partner for success with customers by understanding exactly what it is they want to do. For some, its the flawless execution of a global television broadcast with simultaneous content published to the web. For others, it may be delivering the highest audio fidelity at a sold-out concert venue. And still for others, it may be as simple as making a home movie that family members will cherish for a lifetime.
The partnership we establish with our customers is unlike that of other companies, because just like our customers, our employees are also artists and industry experts. In fact, more than 50% of our employees have professional backgrounds in audio or video, and more than 70% use our products outside of the workplace. This unique experience sets Avid apart. It drives our ongoing enthusiasm and commitment to advance technology in the digital audio and video industries. To serve our customers in a way that demonstrates how we understand the challenges they face. To inspire passion, unleash creativity and realize dreams in a digital world.
Job Role:
The Professional Service Operations (PS Ops) function within Avid's World-wide Professional Services organization is responsible for defining and implementing processes, systems and operating procedures to ensure leverage of the global resources and consistency in measuring and managing the business. The function involves the responsibility of ensuring that business operations are efficient and effective.
A key part of the PS Ops function will be to provide robust systems and tools for the worldwide organization. Three primary tools will be used:
- PSA - Currently QuickArrow is used across the organization, however the PS organization is only utilizing base functionality. More comprehensive requirements and capability will be desired to take advantage of increasingly integrated data needs. We will need to identify the scope of capabilities desired, define global requirements, document the processes and information flow, and work with IS and the vendors on the implementation.
- Salesforce.com - This CRM tool is currently being defined and implemented for Avids Customer Success (customer service) organization and the field sales force. Information and business requirements for the Professional Services group need to be documented and articulated to the implementation team.
- SAP - Avid uses SAP as its enterprise order management and financial application. Knowledge of these functions, the critical data and how to look up relevant transactions will be important.
As the organization evolves, other tools will come into play. Examples include Microsoft Sharepoint technology (document repository), Microsoft Access (various management functions), Diver (data warehouse for financial and transactional information), etc.
Key Job Responsibilities:
- Work closely with the Senior Director of PS Operations and entire PS management team to drive the initiatives related to systems and tools supporting the global PS organization.
- Drive day-to-day activities of these system initiatives.
- Understand the process and business practices (including regional variations) of Avids global PS organization.
- Evaluate existing processes and work flows of the operations to determine the most effective and efficient model. Identify, design and implement enhancements where needed.
- Document the processes, information needs and business requirements for the PS organization.
- Help in performing system administrator activities for systems that require business involvement (e.g. QuickArrow).
- Liaise with other departments (IS, Order Management, Sales, etc).
Qualifications:
A Qualified Candidate will have:
Working knowledge of how information systems support business functions.
Knowledge or familiarity of one or more of the primary tools listed above.
Expertise with MS Office products, especially Excel, Powerpoint and Outlook.
Detailed oriented and experience with analytical positions.
Quick learner and self-starter.
Good communication, written and interpersonal skills.
Salary/Benefits: Salary commensurate with experience
People.
They're our most important resource.
The dedication and unique contributions of our
people have made Avid the industry-leading
provider of digital media creation and
distribution solutions.
In return, we offer an industry-competitive
benefits program that demonstrates our
appreciation beyond a standard paycheck. Avid
offers flexible benefit programs that provide the
security, opportunity and peace of mind that give
you an advantage in today's fast-paced business
environment. Benefit packages will vary depending
on location and your employment status but may
include health insurance, life insurance, a long
term savings program, employee stock purchase
plan, tuition reimbursement, time off and more. In
addition, Avid strives to help our employees
develop the range of technical, business, and
leadership skills necessary to meet our business
objectives, to foster growth and innovation within
the organization, and further professional and
career development. We offer learning and
development opportunities and course offerings for
all employees.
Job Location: Tewksbury, MA
Job Number: 3546BR
Company URL: http://www.avid.com
Company Profile:
From the most prestigious, award-winning productions to music and movies made at home, Avid creates the technology that people use to make the most listened to, most watched and most loved media in the world.
For 22 years, our award-winning digital audio and video solutions have empowered people to achieve their creative visions, however they define them. Today, the media created by Avid customers touches millions of people around the world. The music you listen to at home, on the radio, at a live performance, or in a movie. The shows, commercials, and news programs you watch on TV. The entertaining video and film stories you see on the web and on the big screen. The personal audio and video treasures that people make to preserve their favorite moments in life.
Our continued success is driven by one thing: the success of our customers. Their success depends on our ability to empower them with innovative technology and outstanding customer service. But just as important is how we partner for success with customers by understanding exactly what it is they want to do. For some, its the flawless execution of a global television broadcast with simultaneous content published to the web. For others, it may be delivering the highest audio fidelity at a sold-out concert venue. And still for others, it may be as simple as making a home movie that family members will cherish for a lifetime.
The partnership we establish with our customers is unlike that of other companies, because just like our customers, our employees are also artists and industry experts. In fact, more than 50% of our employees have professional backgrounds in audio or video, and more than 70% use our products outside of the workplace. This unique experience sets Avid apart. It drives our ongoing enthusiasm and commitment to advance technology in the digital audio and video industries. To serve our customers in a way that demonstrates how we understand the challenges they face. To inspire passion, unleash creativity and realize dreams in a digital world.
