Program Coordinator

POSITION SUMMARY

Assists in operating and managing all aspects of a small group of KLC School Partnerships programs.  Effectively maintains the relationship between Site Director/ Instructor and Area Manager to include training, human resources, marketing, customer/client relations, financial systems, quality control and physical facility.  Provides age appropriate programs to all children enrolled.  Develops and maintains positive customer and community relations.  Establishes strong working relationships among all site staff in the area.

PRIMARY DUTIES AND RESPONSIBILITIES

·        Provide guidance, support and monitor performance of Site Staff.

·        Monitor appearance, quality and overall operation of programs.  Update Area Manager/ Regional Manager on a weekly basis.

·        Ensure sites comply with all federal and state laws, KLCSP policies and procedures, and/ or school contract.

·        Makes frequent trips to each program providing guidance and support.

·        Completes all required paperwork and record keeping on a timely basis and in an organized, up-to-date manner.  This includes all site files (e.g., student, personnel, health and safety files, attendance, etc.)

·        Meets all company, state and/ or contract requirements for the position.

·        Develops and maintains professional working relationships with all site staff.

·        Assists in recruitment, selection and training of qualified staff.

·        Develops staff through ongoing training and completion of site visits.

·        Ensures that state staffing regulations are met at all times.

·        Anticipates staffing needs and prepares accordingly.  Substituting when necessary.

·        Counsels staff on performance issues.  Consults with Area Manager/ Regional Manager and follows guidelines for disciplinary action procedures.

·        Responds and follows up on all enrollment inquires.

·        Works with Area Manager/ Regional Manager to develop marketing strategies to increase enrollment.

·        Develops and actively maintains positive communications with clients and parents.

·        Recognize parent concerns and evaluates a course of action, responding professionally.

·        Ensures staffs are aware of specific parent concerns.

·        Familiarize self with all aspects of the area’s budget.  Ensure that all aspects are managed effectively and within budgetary constraints for all area sites.

·        Ensure that all computer related record keeping is accurate and completed on time.

·        Manage staff hours to be within budgeted amounts.

·        Oversees the condition of the equipment; recommends repair/replacement as needed.

KNOWLEDGE AND EXPERIENCE REQUIREMENTS (For Competent Performance)

SKILLS/EXPERIENCE: 

·        Must be qualified by demonstrated knowledge, training and experience to fulfill the responsibilities of the position.  This will include, but not be limited to, experience planning, marketing, recruitment, development, management, customer service experience, computer knowledge, and strong interpersonal skills.

·        Ability to quickly build rapport in the local community, area faith- based organizations and school administration to encourage student enrollment/ retention manage client satisfaction.

·        Experience containing costs and implementing cost savings measures.

·        Proficiency with Microsoft Office (Word, Excel) and ability to execute report maintenance, record keeping, and budget management.

·        Willingness and ability for up to 40% local and area travel

·        2 years experience in related areas of education and/ or business preferred.

·        Minimum 1 year prior experience managing staff, operations and budgets.

·        Must meet state requirements for the position

EDUCATION: 

·        AA degree in related field desired.

PHYSICAL DEMANDS:

·        Must be capable of bending, crouching or kneeling at children’s level.  Must be able to lift up to 50 pounds.  Must be able to reach at and above shoulder height.  Must be capable of frequent changes of position throughout the work shift.  May be required to drive van with children.

WORK ENVIRONMENT:  

• Indoor and Outdoor environment typical of a childcare, school, enrichment setting.

NOTE: The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities and duties.