JOB SUMMARY  

The Jenny Craig Program Director (PD) and Program Consultant (PC) is responsible and accountable for meeting the needs of existing and potential clients through the professional delivery of the Jenny Craig Program, including sales, services and tools that impact Centre revenues and profitability.  He/she is accountable for executing exceptional customer service while complying with program integrity.  The PD/PC is expected to meet all sales quotas, service standards, and operational procedures through the flawless execution of the company’s mission, vision and values.

REPORTS TO:  Centre Director

ESSENTIAL JOB DUTIES

Responsible and accountable for customer service within the Centre.  Responsible for client retention and success of client on the program.  Customer Focus (15), Approachability (3) Motivating Others (36)

Responsible for seeking self-development through training to expand knowledge of program. Must be able to effectively use consulting skills, sales and phone skills to maximize Centre revenue.  Self Development (54), Problem Solving (51)  

Responsible for consistently meeting Performance Expectations* including work schedules.   

Consistently meets Company Expectations as well as supporting the Centre team in achieving goals and quotas.  Drive for Results (53), Priority Setting (50)  

Responsible for creating and supporting a positive, harassment-free working environment by understanding and upholding Operations and Human Resources policies, demonstrating the Company’s values and being a role model for the Company Brand.  Business Ethics (22), Interpersonal Savvy (31), Motivating Others (36)

Responsible for complying with all policies and procedures outlined in the Jenny Craig Operations

Manual, the Jenny Craig Safety Policy/Safety Manual and all Human Resources policies.      

Business Ethics (22)

PERFORMANCE EXPECTATIONS (MINIMUM LEVELS)

PD/PCs are expected to meet or exceed minimum Performance Expectations two out of three months of every quarter as seen attached in the Productivity Targets per Centre revenue tiers.  Additionally, they are responsible for:  Performed to Sold Closing:  +90%  Rewards to New Sales:  +50%  Consistent Rewards and Renewal Activations  RTA phone calls and reactivations  +$1,000 per month in upgrades and product sales  20% of workflow consists of phone calls to outstanding leads, RTAs and care calls.  As a Program Consultant, you will be required to meet minimum expectations of a JCC as outlined in JCC Job Description.

NON-ESSENTIAL JOB DUTIES

Must perform similar and incidental duties as assigned or directed by a supervisor from time to time.

JOB QUALIFICATIONS

Education and/or Experience:  High school diploma or general education degree (GED), some college and/or previous sales/customer service experience.

Language Skills

·            Ability to write in the dominant language of the Centre location and in English. 

·            Ability to speak effectively with clients and other employees.

Mathematical Skills 

·            Ability to handle money, make change correctly and balance deposits 

·            Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

·            Ability to calculate figures and amounts e.g., interest, discounts, commissions, proportions, percentages. 

Reasoning Ability 

·            Ability to define problems accurately, collect data, establish facts, and draw valid conclusions 

·            Ability to read and analyze reports

Other Skills and Abilities 

Ability to work in a fast paced environment.  Ability to work with a computer as it relates to business needs within the Centre.  Ability to travel from time to time for training or support of other Centers.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with a disability to perform these essential functions. 

·            While performing the duties of this job, the employee is regularly required to talk, read and hear. 

·            The employee is frequently required to stand and sit.   

·            The employee is occasionally required to use hands to handle and feel objects, tools or controls, reach with hands and arms, and to stoop, kneel or crouch. 

·            The employee may routinely lift and/or move up to 10 lbs and occasionally lift up to 30 lbs.

·            Specific vision abilities required by this job include close vision and color vision to complete paperwork and use the computer. 

·            May require sitting for extended periods in front of a visual display terminal (VDT). 

·            May be required to sit for an 8-hour period for 5 consecutive days while attending training.

Environmental Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with a disability to perform these essential functions. 

·            While performing the duties of this job, may occasionally be exposed to risk of electrical shock. 

·            The noise level is moderate in an office environment.  

·            All Jenny Craig Centers are smoke-free environments.  Time is spent in a climate-controlled area with proper lighting, ventilation and keyboard set-up.

·            Travel is required, car and airplane (must attend quarterly Continuing Education courses and weekly Staff Meetings).