Position Description
Program Manager, Client Satisfaction
Leave the shirt and tie routine at home and...
Come work for a progressive, worldwide leader in eCommerce and multi-channel services for great consumer brands. GSI Commerce, Inc. (NASDAQ: GSIC) is made up of the most dynamic talent in the industry.
Are you interested in working with some of the world's leading name brands and retailers? While you might not know us, you definitely know our clients and have probably shopped on-line at one or more of our ecommerce sites. At GSI we work with over 80 retailers, brands, and sports leagues. Some of our clients include companies like Toys 'R Us, the NHL, Bath and Body Works, and Radio Shack. If you share our passion for being an innovative pioneer in a dynamic industry, are relentless about quality, and enjoy winning together we want you to join our team!
Our company is growing. Our industry is growing. Our clients are growing. And our people are growing. The fact is, when you work at GSI, the opportunities for professional development have few boundaries. We hire top-tier talent who are excited about the opportunity to make a difference. One of our most important investments is our employees. GSI offers its employees tremendous career growth, exceptional employee benefits (including company matched 401(k), casual dress code, and employee discounts on many of our partner sites). At GSI, you have the chance to shape global, cutting-edge e-commerce solutions.
At GSI YOU CAN.
become a pioneer in a dynamic industry + meet and work with incredibly talented people + expand your horizons!
Want to work for one of the top ecommerce companies in the world? While you might not know us, (despite almost $2 billion in ecommerce transactions running through our platform) you definitely know our ecommerce sites and clients. Over 80 retailers, brands, and sports leagues use GSI commerce to drive their e-commerce business, and hire us for our expertise in helping them grow their businesses, including Toys R Us, Radio Shack, and Bath & Body Works. If you have drive and a passion for success, we want you!
At GSI we are passionate about our clients' success ' in fact our mission states that we are 'obsessed with our Clients' success and satisfaction.' We are hiring candidates that are passionate about process improvement, and building strong relationships across GSI and with our clients to continuously improve client satisfaction. Our Business Management organization sits at the center of GSI's client relationships, managing on both a strategic and day-to-day basis. The Business Management team works across our technology team, partner services organization (design services, product management, interactive marketing agency, and customer effectiveness groups), and operations groups (call center and fulfillment centers) to drive our clients' businesses, and their satisfaction. The Client Satisfaction organization resides within the Business Management organization, but works across all organizations of GSI that touch our Clients.
The ideal candidate would be someone who can jump right into the mix and be able to find their way around with little direction. On a daily basis the candidate will be responsible for:
' Managing cross functional initiatives aimed at driving process improvement and client satisfaction
' Developing and maintaining a general understanding of our business operations
' Representing client interests in new or expanding services to ensure technical quality and business excellence
' Completing competitive analysis, ROI modeling and general analysis support
' Interacting with executives and managers within Business Management and across the enterprise
' Serving as client spokesman on projects and/or programs
+Bachelor's Degree required
+7-10 years of experience
+Must possess the ability to resolve complex business issues
+Attention to detail
+Excellent organizational, leadership, and communication skills
+Strong analytical skills
+Ability to work on a self-initiated basis
+Ability to network, and work in a team environment
+Ability to handle several projects simultaneously
+Strong project management skills
+Flexibility to handle changing priorities
+Ability to evaluate and prioritize projects in a dynamic environment
+Clear customer focus and ability to advocate for the customer
+Proficiency with Excel, Word, PowerPoint required.
Desirable Requirements:
+MBA Preferred
+Six Sigma Experience Preferred
+Background in e-commerce, Retail, and/or consulting desirable
RESPOND HERE! Respond immediately by accessing the following
dedicated online response form which will allow you to cut and paste your
resume. This form will go directly and immediately to the
hiring authority for this position. Access the online response form at:
http://sh.webhire.com/servlet/resp/rf?jobid=2406404&boardid=749
Come work for a progressive, worldwide leader in eCommerce and multi-channel services for great consumer brands. GSI Commerce, Inc. (NASDAQ: GSIC) is made up of the most dynamic talent in the industry.
Are you interested in working with some of the world's leading name brands and retailers? While you might not know us, you definitely know our clients and have probably shopped on-line at one or more of our ecommerce sites. At GSI we work with over 80 retailers, brands, and sports leagues. Some of our clients include companies like Toys 'R Us, the NHL, Bath and Body Works, and Radio Shack. If you share our passion for being an innovative pioneer in a dynamic industry, are relentless about quality, and enjoy winning together we want you to join our team!
Our company is growing. Our industry is growing. Our clients are growing. And our people are growing. The fact is, when you work at GSI, the opportunities for professional development have few boundaries. We hire top-tier talent who are excited about the opportunity to make a difference. One of our most important investments is our employees. GSI offers its employees tremendous career growth, exceptional employee benefits (including company matched 401(k), casual dress code, and employee discounts on many of our partner sites). At GSI, you have the chance to shape global, cutting-edge e-commerce solutions.
At GSI YOU CAN.
become a pioneer in a dynamic industry + meet and work with incredibly talented people + expand your horizons!
Want to work for one of the top ecommerce companies in the world? While you might not know us, (despite almost $2 billion in ecommerce transactions running through our platform) you definitely know our ecommerce sites and clients. Over 80 retailers, brands, and sports leagues use GSI commerce to drive their e-commerce business, and hire us for our expertise in helping them grow their businesses, including Toys R Us, Radio Shack, and Bath & Body Works. If you have drive and a passion for success, we want you!
At GSI we are passionate about our clients' success ' in fact our mission states that we are 'obsessed with our Clients' success and satisfaction.' We are hiring candidates that are passionate about process improvement, and building strong relationships across GSI and with our clients to continuously improve client satisfaction. Our Business Management organization sits at the center of GSI's client relationships, managing on both a strategic and day-to-day basis. The Business Management team works across our technology team, partner services organization (design services, product management, interactive marketing agency, and customer effectiveness groups), and operations groups (call center and fulfillment centers) to drive our clients' businesses, and their satisfaction. The Client Satisfaction organization resides within the Business Management organization, but works across all organizations of GSI that touch our Clients.
The ideal candidate would be someone who can jump right into the mix and be able to find their way around with little direction. On a daily basis the candidate will be responsible for:
' Managing cross functional initiatives aimed at driving process improvement and client satisfaction
' Developing and maintaining a general understanding of our business operations
' Representing client interests in new or expanding services to ensure technical quality and business excellence
' Completing competitive analysis, ROI modeling and general analysis support
' Interacting with executives and managers within Business Management and across the enterprise
' Serving as client spokesman on projects and/or programs
+Bachelor's Degree required
+7-10 years of experience
+Must possess the ability to resolve complex business issues
+Attention to detail
+Excellent organizational, leadership, and communication skills
+Strong analytical skills
+Ability to work on a self-initiated basis
+Ability to network, and work in a team environment
+Ability to handle several projects simultaneously
+Strong project management skills
+Flexibility to handle changing priorities
+Ability to evaluate and prioritize projects in a dynamic environment
+Clear customer focus and ability to advocate for the customer
+Proficiency with Excel, Word, PowerPoint required.
Desirable Requirements:
+MBA Preferred
+Six Sigma Experience Preferred
+Background in e-commerce, Retail, and/or consulting desirable
RESPOND HERE! Respond immediately by accessing the following
dedicated online response form which will allow you to cut and paste your
resume. This form will go directly and immediately to the
hiring authority for this position. Access the online response form at:
http://sh.webhire.com/servlet/resp/rf?jobid=2406404&boardid=749
Position Information
- Job Title:
- Program Manager, Client Satisfaction
- Company:
- GSI Commerce Solutions, Inc.
- Location:
- 19406
- Job Category:
- Project/Program Management
- Career Level:
- Experienced (Non-Manager)
Contact Information
- Company:
- GSI Commerce Solutions, Inc.
GSI Commerce is an Equal Opportunity Employer.
