The Active Network, Inc. provides technology applications and marketing services to community service organizations worldwide and has earned a reputation as a leading online destination for active lifestyles. The company's application services help organizations reduce the cost and complexity of managing community activities and fundraising events. Its marketing services offer integrated online and field marketing campaigns that help brands develop authentic relationships with active consumers. Its consumer properties offer a comprehensive destination for the active lifestyle.

Program Manager

Active Outdoors Hunt/Fish Group (“AO”) uses the “Program Manager” title for individuals whose primary responsibility is to oversee the operation of a project that is substantially implemented and in production with most if not all major transactional and revenue generating components.

The Program Manager is the “CEO” of the operating project. AO predominantly does not assign “permanent” team members to a project operating team under the control and direction of the Project Manager. Rather, AO provides an operating support environment in which members of necessary and appropriate internal work groups are assigned responsibility for the contributory work of their groups toward the operation of the project. Team members report to the Program Manager with respect to the conduct of their work pertaining to that project and to their Director or other supervisor with respect to their group’s work in general.

A related discipline within AO within the project management model of skill sets and experience is Project Management. A Project Manager is the “CEO” of a project in its implementation stage. AO may use resources with the skill sets and experience necessary to implement new projects strictly as Project Managers, i.e. complete an implementation and be assigned to a subsequent implementation of a different projects), or may elect to allow a Project Manager who has implemented a project to remain as the Program Manager for that project in operation, depending upon the circumstances of the project, the skills and personality fit of the individual to Program Management, and AO’s exigent needs at that time.

Program Manager Core Responsibilities:
• Responsible for the overall success of operation of the project and the ongoing working relationship with the client
• Serves as the main point of contact with the company.
• Is the main and central contact for all project related communications (status, calls, meetings, emails, documentation, etc.)
• Coordinate and manage responsiveness to all client needs and requirements
• Coordinate and manage change request process – estimates, requirements, design, development, testing, customer approvals, implementation
• Serves as the client advocate for resources within the organization and coordinates with the client and all internal teams regarding issues, resolutions and escalations as needed
- Oversee ongoing operational support processes
- System problems and solutions
- Help desk and problem escalation support
- Help desk and agent training
- Inventory management
- Agent management
- Reports
- Data replication and transfers
- Configuration and management of control data
- Monitor performance to service levels to ensure contract compliance
- Client billing and resolution of penalties, damages, or other payment related issues
- Status updates and reports weekly or otherwise as necessary to AO designated management and the client stakeholders and sponsors

Summary:
The Project Manager works closely with all internal and external sponsors, stakeholders, users, technical team leads, and management to coordinate project operating activities. Other functions in support of project operations include estimates, forecasting, planning, process modeling, issue / risk management, meeting facilitation, variance analysis, and reporting. Program Managers are expected to mentor and assist in training of project support staff.

Required Skills:
- Minimum of 3 years experience in a Program Management role including significant experience managing large (enterprise level) operating projects
- Experience with core PM tools including at minimum: Microsoft Project Server, Microsoft Project Professional, Microsoft SharePoint, Windows SharePoint Services, Microsoft Office Professional (Outlook, Word, Excel, Visio, Access, etc.)
- Demonstrated strong analytical and technical abilities and strong task management skills
- Ability to manage multiple parallel tasks, assign and manage work activities, meet deadlines and develop and follow required project management reporting
- Experience producing and delivering communications to the executive level and experience auditing projects, setting realistic expectations, summarizing results and producing management reports
- Strong oral and written communication skills and strong attention to detail
- Ability to work effectively independently and as a member of a team
- Able to maintain a high degree of customer / client / sponsor satisfaction while also maintaining necessary project controls
- Demonstrated ability to “think outside the box” while identifying problems and developing creative solutions
- Knowledge of software application development and methodologies
- Experience supervising and/or managing resources
- Experience developing project plans, project estimation, scoping and Business Analysis
- Extensive client facing experience and highly developed diplomacy
- PMI/PMP certification and/or former military experience is desirable

Required Education:
- BA/BS majoring in Accounting, Computer Science, Finance, Information Science, Business Management, or similar technical field

Don't let this great opportunity to work with a dynamic and energetic group of individuals pass you by, please apply now! Be sure to include salary history in your cover letter. Active Network is proud to be and EEO/AAP employer and maintains a Drug-Free Workplace.

Please refer to job description.