Responsibilities:  Provide end-to-end management of US IT development and production support services:

Deployment of US process and automation solutions including:

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  Management of systems delivery across the US operations platform


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  Integrated process implementation


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  Incident (pipeline) management


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  Production support, vendor management to SLAs, and all post-production services


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  Individual will be responsible for managing a team of employees and contractors across multiple projects (matrixed)


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  Identification and recruiting of appropriate individuals for project roles


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  Collaborate with stakeholders representing different profit centers, functions, products, and distribution channels


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  Conduct prioritization sessions with the business team, define scope for releases and develop project plans


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  Manage requirements development


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  Work with the business to define acceptance criteria and obtain sign-off


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  Communicate release schedules to users


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  Conduct demonstrations of new system functionality,  to provide visibility to users and ensure solutions in development are consistent with requirements and the business needs


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  Coordinate UAT, training, process and automation roll-out


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  Full systems lifecycle delivery across all phases including planning, requirements, design, development, UAT, testing, training, communications and deployment


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  Create and maintain work plans, resource plans, cost estimates, project scorecards


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  Support the development of a comprehensive application roadmap and release plans


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  Establish and maintain SDLC procedures

Qualifications:

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  Understanding of the fundamentals of insurance operations, distribution and commercial policy life-cycle


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  Commercial insurance experience with focus on Commercial Property, Professional Liability, Casualty and Healthcare businesses


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  Broad knowledge across multiple business functions including underwriting, claims, compliance, reinsurance and financial accounting


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  Understanding of software development lifecycle


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  Demonstrated vendor management experience and comfort with monitoring outsourced services


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  Strong process and analysis background


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  Exceptional planning and project management skills


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  Demonstrated leadership managing multiple tracks of work and stakeholders


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  Exceptional written/verbal communication skills; ability to communicate complex concepts clearly, both verbally and in writing


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  Ability to work collaboratively with others at all levels


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  Comfortable working in a matrixed environment


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  Ability to adapt to change, and support others as new workflows are defined and implemented.

This position offers an extremely attractive compensation package.