| Company: | Covance Inc. | | Location: | Gaithersburg, MD 20878 | | Employee Type: | Full Time, Employee | | Industry: | Customer Support/Client Care | | | | Contact: | Deaton09, Jessica | | Ref ID: | 17149BR |
Send this job to a friend | Program Specialist - Customer Service
Gaithersburg, MD 20878
Job posted on: 10/5/2009
At Covance, you can make a difference by helping to deliver life-saving and life-enhancing medicines to people around the world. Our commitment to this mission has resulted in Covance’s impressive history of company stability and growth. We’ve achieved these results by fostering a work environment that encourages, develops and leverages our team's capabilities.
Covance's ongoing success offers team members unsurpassed growth and career development opportunities. There's no better time to join us!
Covance is recognized as the leader in the healthcare industry.
As a customer service representative at Covance you will have the unique opportunity to learn about the business side of the health care industry as well as be a team member to our Market Access Service's which has been helping pharmaceutical and biotechnology companies for over two decades achieve the highest potential for their product.
As a customer service representative you will have the ability to provide support in the following areas: - Troubleshoot requests from healthcare providers and patients.
- Research coverage benefits for patients.
- Screen potential applicants for free drug programs or provide alternative sources of coverage.
- Triaging inbound callers with clinical or product related questions.
- Manage enrollment cases by following up with social workers, case managers, and patients regarding their needs for continued assistance.
As a customer service representative we are seeking qualities from applicants which include the following but are not required: - Candidates with an undergraduate Degree in a health related field.
- Previous experience with insurance claims processing, social work, nursing, public health, and any call center experience are highly encouraged to apply.
- Strong verbal/written communication, work ethic, excellent in customer service and teamwork, and enthusiasm for working with healthcare providers and patients are desired.
Covance believes that their best-in-class employees deserve first-class benefits. The Company offers an outstanding benefits package including medical & dental insurance, tuition reimbursement, a 401(k) plan with a generous company match, short- and long-term disability, and life insurance, all of which are effective on the first day of employment!
At Covance, we help make the miracles of medicine a reality. We offer opportunities to work on diverse, challenging projects with bright, interesting colleagues while building a flexible and rewarding career.
Covance is committed to diversity in the workplace and is an equal opportunity employer. (M/F/D/V). Your confidentiality and privacy are important to us. 
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