Project Leader:

Main Job Tasks and Responsibilities

• Assists in planning and coordinating systems analysis design and implementation projects. Such projects involve the development of new data processing applications systems or the substantial modification of existing systems.


• Projects may also involve major changes in data processing resources (equipment, staff, organization) and basic changes in methods and techniques employed.


• The project leader is responsible for coordinating project performance with the other work of the data processing department, and for the timely and economic utilization of resources assigned to the project.


• The position provides technical coordination of project teams, but not direct administrative supervision.

Help Desk:

Main Job Tasks and Responsibilities

§         respond to requests for technical assistance in person, via phone, electronically

§         diagnose and resolve technical hardware and software issues

§         research questions using available information resources

§         advise user on appropriate action

§         follow standard help desk procedures

§         log all help desk interactions

§         administer help desk software

§         redirect problems to appropriate resource

§         identify and escalate situations requiring urgent attention

§         track and route problems and requests and document resolutions

§         prepare activity reports

§         stay current with system information, changes and updates

Privately owned, successful and growing company with family-friendly environment. Full benefits with health insurance, 401(k), paid leave, etc. Will also consider AA Degree, prefer ISM or Computer Science.