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Project Manager, National Acco...


Job Summary

Johnson Controls
Pittsburgh, PA
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Project Manager, National Accounts

About the Job

What you will do:

The Project Manager, working under the direction of the Program Manager, provides oversight and responsibility for management of the portfolio of projects executed and managed by Johnson Controls.  He is responsible for providing regular project communications, both internally and externally to the appropriate stakeholders so that assigned projects are delivered on time and within budget.  The Project Manager provides a single point of contact to clients for resolution of project and operational issues as assigned by the program manager, and performs periodic project and program reviews, making recommendations for improvement and marshalling the implementation of those recommendations.   Actively participates in sequencing projects, adjusting timelines, and modifying scope documents to achieve objectives.  


  • Understanding the client objectives and alignment of operational support activities to meet those objectives .  Establishment of standards, policies and processes.  Ensuring proper resource alignment with all individual Projects.

  • Facilitates communication with the client and Johnson Controls internal stakeholders.  Regularly engages the client to maintain current pulse on client perceptions, needs, challenges and potential business opportunities. 

  • Takes ownership for maintaining high levels of customer satisfaction.  Advocates for the client while maintaining ability to counsel client when program improvements require client-side modifications.  Strives to achieve trusted advisor status with client.

  • Monitoring and providing oversight of projects.  Regularly compile and communicate information related to critical activities, resources and timelines.

  • Create  project documentation, including playbooks, standards and installation guides for assigned projects.  


How you will do it:

  • Creation and ownership of project plans.

  • Initiation of the program’s projects.

  • Ensures that the projects have adequate support.

  • Monitors project progress against plan.

  • Ensures benefits are identified, measured, tracked and realized.

  • Assists in identification of risks and manages same.

  • Provides support, mentoring and advice to field project managers, installation managers and technicians.

  • Reports on project status to the Program Manager and Division Operations Manager.

  • Monitor and control project performance.

  • Implement and operate a project controlled environment (JCI Playbook requirements).

  • Develop and maintain a project scoreboard.


What we look for:

  • B. S., Computer Science, Engineering or equivalent industry experience performing functional project management in a complex physical security environment.

  • 3-5 years physical security experience, including regular interface with general contractors, property managers and client stakeholders.   Thorough understanding of both installation and service elements of operational performance.

  • Expert skill levels with MS Project, to be used to maintain accurate and current project timelines for publishing to client. 

  • Experience servicing clients in the power utility / regulated public sector preferred.

  • Excellent leadership skills, min. +3 years’ experience managing professionals in a construction setting, with thorough understanding of permitting and union complexities.

  • Self-starter, ability to review processes and instill continuous improvement methodologies, including institution and execution of a formal quality assurance program.

  • Strong verbal and written communications skills, including presentation skills.  Ability to lead and participate in meetings, representing Johnson Controls.

  • Technical expertise required – certification or exposure to enterprise-wide access control and video systems.

  • Organizational skills, ability to adjust labor efforts to fluctuating demands.  Working closely with sales and program management leadership, exploit Johnson Controls organization to bring thought leadership to the client.

  • Contribute to QBR efforts for the client. 

  • Desired experience/background in IT industry and engineering.

  • Project management certification desired – if not present, will be enrolled in certification process.



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