Serco North America is a leading provider of highly innovative, fully integrated solutions in information technology, professional services, human capital management, engineering and logistics, national security, and intelligence. By “bringing service to life,” we transform how our clients achieve their missions.

The recent acquisition of SI International, a premier provider of information services, technology, and network solutions, provides an even stronger platform from which we now serve every branch of the military, numerous federal agencies and the Intelligence Community.

Together, our exceptional staff improves services by managing people, processes, technology, and assets more effectively. And, we help instill a more stimulating, high-performance culture where people feel they can really make a difference.

Headquartered in Reston, VA, Serco NA has approximately 11,500 employees, annual revenue of $1.3 billion and is part of a $5 billion global business that has helped transform government and public services around the world.

Project Manager, Professional Services (31871)

Description

Serco Inc. is a leading provider of professional, technology, and management services focused on the federal government. We advise, design, integrate and deliver solutions that transform how clients achieve their missions. Our agility, customer-first approach, robust portfolio of services, and global experience enable us to quickly respond with solutions that achieve outcomes with value. Headquartered in Reston, VA, Serco has approximately 11,500 employees and annual revenue of $1.3 billion, and is part of a $5B global business that has helped transform government and public services around the world.  Serco is in search of a Project Manager with business development skills due to our Company's recent acquisition growth.

 Project Management

• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Identifies resources needed and assigns individual responsibilities.
• Manages day-to-day operational aspects of a project and scope.
• Reviews deliverables prepared by team before passing to client.
• Effectively applies Serco methodology and enforces project standards.
• Prepares for engagement reviews and quality assurance procedures.
• Minimizes Serco’s exposure and risk on project.
• Is proficient on MSProject and Excel.
• Ensures project documents are complete, current, and stored appropriately.

Project Accounting

• Tracks and reports team hours and expenses on a weekly basis.
• Manages project budget.
• Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
• Follows up with clients, when necessary, regarding unpaid invoices.
• Analyzes project profitability, revenue, margins, bill rates and utilization.

PM  CORE COMPETENCIES

Financial Management

• Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.
• Understands our pricing model and billing procedures.
• Accurately forecasts revenue, profitability, margins, bill rates and utilization.
• Assures project legal documents are completed and signed.

Business Development

• Identifies business development and 'add-on' sales opportunities as they relate to a specific project.
• Leads proposal efforts including completing project scoping and LOE assessments.
• Effectively conveys Serco message in both written and verbal business development discussions.

Communication

• Facilitates team and client meetings effectively.
• Holds regular status meetings with project team.
• Keeps project team well informed of changes within the organization and general corporate news.
• Effectively communicates relevant project information to superiors.
• Delivers engaging, informative, well-organized presentations.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully.

Technical Understanding

• Possesses general understanding in the areas of application programming, database and system design.
• Understands Internet, Intranet, Extranet and client/server architectures.
• Possesses a thorough understanding of Serco Enterprise Solutions and Services capabilities.
• Maintains awareness of new and emerging technologies and the potential application on client engagements.

PROFESSIONAL QUALITIES

Leadership

• Challenges others to develop as leaders while serving as a role model and mentor.
• Manages the development of team by ensuring, when possible, that project tasks are in line with each team member’s career interests.
• Inspires team members and coworkers to attain goals and pursue excellence.
• Identifies opportunities for improvement and makes constructive suggestions for change.
• Manages the process of innovative change effectively.
• Remains on the forefront of emerging industry practices.

Teamwork

• Consistently acknowledges and appreciates each team member's contributions.
• Effectively utilizes each team member to his/her fullest potential.
• Motivates team to work together in the most efficient manner.
• Keeps track of lessons learned and shares those lessons with team members.
• Mitigates team conflict and communication problems.
• Plans and facilitates regular team activities outside of the office.

Client Management

• Manages day-to-day client interaction.
• Sets and manages client expectations.
• Develops lasting relationships with client personnel that foster client ties.
• Communicates effectively with clients to identify needs and evaluate alternative business solutions.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Builds a knowledge base of each client's business, organization and objectives.

ORGANIZATIONAL RESPONSIBILITIES

Team Member Development

• Conducts effective performance evaluations and mentors those with less experience through formal channels.
• Helps team execute career development plans.
• Seeks and participates in development opportunities above and beyond training required by Serco.
• Trains other team members and clients through both formal and informal training programs.
• Encourages more junior team members to take responsibility for their development within the company.
• Challenges fellow team members to progress toward their professional development goals.

Internal Operations

• Suggests areas for improvement in internal processes along with possible solutions.
• Leads internal teams/task forces
• Approves team members' time and expense reports in a timely manner.
• Reviews the status reports of team members and addresses issues as appropriate.
• Complies with and helps to enforce standard policies and procedures.

Serco recognizes that it takes a diverse workforce with unique talents and perspectives to solve the challenging problems of our clients. We invite you to become a part of our dynamic team.