Custom Direct, a leading provider of customized printed products, security, and fraud protection services to small businesses and consumers, located in Harford County is seeking a QA Manager to join our team.

Position will be responsible for the establishment and maintenance of Software Quality Assurance processes for an eCommerce site. Duties include the following:

• Manage the planning and execution of product testing efforts, including all associated resources to meet committed delivery dates
• Support and oversee the activities of an external quality assurance group
• Work with software development, requirements management and business staff to understand business requirements and change requests and tailor test plans accordingly to meet quality objectives
• Establish standardized processes and documentation for performing site usability and regression tests. 
• Conduct Performance benchmark testing as needed
• Communicate to business leaders and other stakeholders the status of builds, releases and quality
• Establish documentation standards, working with external technical writers
• Assist in documenting technical processes
• Coordinate internal beta testing and usability reviews, to include non-technical participants
• Oversee documentation activities, including standardization of documentation templates, peer-reviews, unit tests and process description documents
• Orchestrate the release management process

Bachelor’s degree in computer science or related discipline with a minimum of 5 years of software quality assurance experience, to include a minimum of 2 years in a lead role or management position. Strong analytical skills and experience with implementation and administration of Software Quality Assurance metrics, such as defect profiles and performance to entry/exit criteria. Excellent problem solving, interpersonal communication and project management skills a must. Strong understanding of different software development life cycles (waterfall, iterative) and contemporary software quality assurance processes and automated tools. Must have experience in managing and working with distributed team members. Knowledge of internet and e-business processes, disciplines and standards. Must be extremely detail-oriented with respect to documentation and communication

We offer comprehensive benefit package health, dental, vision, flexible spending accounts, tuition assistance, matching 401(k), and much more.

Please apply online at www.cdi-us.com

Inspiring Excellence, Encouraging Progress, Exceeding Expectations