Quality Assurance Analyst Sr

Description:
As a member of the Computing Support Services (CSS) team at Sandia National Laboratories, you will work with the Quality Management Team supporting the quality functions of the CSS organization. The focus of tasks is on analysis of CSS IT delivered services and the processes and functions required to deliver those services to our identified customers and users. Specifically, this individual is expected to team with others to:

- Develop a rich, comprehensive CSS metrics process
- Work in conjunction with our Quality Management Team to meet the needs of continual service improvement activities related to the CSS Quality Management System and the Integrated Laboratory Management System (ILMS)
- Align metrics with the Goals, Objectives, and Critical Success Factors of CSS as determined by CSS management.
- Automate routine reporting of standard metrics
- Recommend metrics baselines
- Establish a set of definitive, trusted data points for CSS-wide use
- Analyze the collected data for accuracy and use this analysis to bound the inferences based upon this data
- Set guidelines for metric analysis (are we collecting the right data, are we drawing the right conclusions)
- Prepare reports and documents, as required
- Promote a culture of informed decision making
- Assist in ongoing compliance activities for our ISO 9000 certification
- Utilize quality improvement methods, tools, and techniques to move the organization forward in metrics gathering and reporting maturity
- Become familiar with and assist in implementing other best practices for the business (such as ITIL, COBIT, etc.)
- Partner with others outside of CSS in the area of metrics analysis and reporting when approved by CSS
- Assist with process development, implementation, and monitoring along with continual improvement as assigned
- Experience interfacing with management related to metrics needs
- Provide the CSS Management updates on metrics as requested for management review and direction.
- Interface with the contract companies to provide direction as to areas of improvement or focus as the CSS business transforms and changes.

Qualifications:
Understanding of ITIL principles and foundations. Minimum of two years of experience in the generation, reporting and analysis of metrics in a large IT organization. Experience implementing a service business ISO9001:2000 or ITIL quality system. Proficiency in general computing knowledge and Microsoft Productivity Suite, specifically with Excel. Demonstrated ability to use statistical analysis methods appropriately. Excellent interpersonal communication, writing and presentation skills.

Salary/Benefits: Salary commensurate with experience
A Total Value package.

There is much to be said about the Lockheed Martin Total Value
package. Part of the package involves a commitment to develop
top talent from within as well as provide access to a wide range
of training programs and services. There is also the opportunity
to work in exceptional environments marked by: Project
Significance * Quality People * Recognition * Learning and
Development * Internal Career Mobility * Competitive Pay * and
Excellent Benefits.

A commitment to your work/life balance.

Part of the Lockheed Martin experience includes a focus on
work/life satisfaction. We offer programs and policies that
include: Flexible/Alternative Work Schedules and Casual Dress
at many locations * Telecommuting * Tuition Assistance *
Employee Assistance Program * Fitness Centers * Birth/Adoption
Leave * Domestic Partner Benefits * and Adoption Assistance.

Job Location: Albuquerque, NM

Job Number: 142684BR


Company Profile:
At Lockheed Martin, we are driven by innovation and integrity. We believe that by applying the highest business ethics and visionary thinking - everything is within our reach, and yours.

We invite you to explore the possibilities with one of the foremost systems engineering, software and systems integration companies in the world.

Exceptional choices in careers, challenges, and locations across the nation.

Lockheed Martin Aeronautics Company
Join in designing, building and supporting the world's most sophisticated military aircraft. Your involvement may include: The multiservice F-35 Joint Strike Fighter (JSF) * The proven multirole fighter, the F-16 *

Lockheed Martin Space Systems
Lay the foundation for future space systems. A sampling of programs includes: The world's most powerful and advanced telecommunications satellites for government, civil and commercial interests *

Lockheed Martin Electronic Systems
Pioneer, integrate and deliver cutting-edge technologies across three key areas: maritime systems and sensors, missiles and fire control programs and platforms, training and transportation solutions *

Lockheed Martin Information Systems & Global Services
Delivers world-class solutions and advanced technology globally across a broad spectrum of domains.

Diversity and inclusion
What we believe...what we live. You will find that we are both a uniquely diverse and unified team; reflecting many cultures and points of view.

An Equal Opportunity Employer.