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Quality Assurance Specialist -...

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Job Overview

  • JOB TITLE:Quality Assurance Specialist - Great Falls, MT
  • EMPLOYEE TYPE:Full Time
    Employee
  • REFERENCE ID:27684M21
  • LOCATION:Great Falls, MT 59401
  • REQUIRED EDUCATION:High School or equivalent

About DISH

DISH is transforming the entertainment industry. The challenges are fresh, the atmosphere is high energy and the growth opportunities are endless. We compete to win, need to achieve and look for others who feel the same way.

Quick Facts

  • Founded in 1980
  • Publicly traded Fortune 200 Company (ticker symbol DISH)
  • Corporate headquarters located in Denver, CO.
  • 20,000 employees in the U.S.
  • Provides satellite TV to approximately 14 million subscribers
  • Most award winning technology on the market

Job Description

Description

DISH supports more than 150 In-Home Service (IHS) offices that deliver DISH products and services to customers across the country. The IHS organization encompasses thousands of talented and dedicated employees who serve in roles including Technicians, Resource Planners, Analysts, Training and Quality Assurance Reps and Management to deliver the industry's best products and services.

Requirements

A successful Quality Assurance Specialist will have the following:

  • Excellent written and verbal communication skills.
  • Basic computer skills; basic electronics and/or audio/video knowledge is helpful.
  • Strong customer service skills; friendly, approachable and motivated with a strong work ethic and high degree of integrity
  • Must maintain an expert level understanding of satellite system technology and processes
  • Ability to stand for long periods of time on a ladder, lift over 70 lbs at times, crawl into small spaces, work in all climates and remain within the individual weight requirement of 275 lbs.
  • Willingness to work flexible schedules including weekends, holidays and evenings
  • High school diploma or GED required; college or technical/vocational school a plus.
Responsibilities

The Quality Assurance Specialist is responsible for all QA training and execution in the specific region. Other responsibilities include:
  • Spot-check installations via telephone and physical customer visits to assess the quality of work being performed by local Satellite TV Installer / Technicians
  • Responsible for identifying and resolving potential work quality issues to resolve customer satisfaction
  • Ensures adherence to quality assurance guidelines to ensure 100% customer/client satisfaction
  • Assist efforts to educate technicians on the latest products and applications to achieve high quality service
  • Responsible for monitoring and reporting to the management team any safety or performance issues regarding all installations
  • Ensures county, state and federal safety compliance for the region

Apply Now

We are an Equal Opportunity Employer and are committed to a Drug and Tobacco-Free Workplace.
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