Quality Facilitator

PURPOSE OF THE JOB

Ensures Manufacturing’s adherence to GHSP quality standards. Ensures support of operations by managing customer and supplier problem-solving.  Organizes projects and communication as they relate to quality issues and acts as a liaison between GHSP employees, both technical and managerial.

KEY INITIATIVES AND 90 DAY TOP 5

Each quarter the Quality Facilitator will coordinate, with the Quality Manager the specific results, improvements, or accomplishments required to support GHSP and departmental objectives. These will be expressed as Key Initiatives and 90 day Action Plans

ESSENTIAL JOB RESPONSIBILITIES

Develops and maintains Work Instructions.  The facilitator is a key member of the plant launch/change teams.  Develops and updates quality related shop floor documents including inspection sheets and lot traceability sheets.  Utilizes knowledge of the customer, the product and the process to evaluate the effectiveness of work instructions and modifies for continuous improvement.

Supports Manufacturing.  Is a first responder to manufacturing shark attacks.  Helps problem solve the issue and develop an action plan.  Helps determine if issues are process, part, or specification related.  Follows through on commitments.  Performs quality related training.  Maintains and updates flawless launch data and ppm data.

Manages supplier product issues.  Maintains strong understanding of GHSP supplier products. Responsible for investigation of defective part complaints and completion of the Material Complaint Notice. Uses the PTR database and communicates the issue and requirements to the supplier.  Prepares product for supplier returns.

Coordinates internal quality communications.  Relates quality alerts and suspect part status to Manufacturing and Engineering. Gathers and posts PPM information. Facilitates and/or attends Production Team meetings.  Ensures that quality postings are clear and current. Conducts shop floor audits and relates findings to appropriate individuals.  Manages quality files for documented information as required by the appropriate procedures and policies.

 Analyzes part discrepancies.  Utilizes blueprints, control plans, FMEA’s and metrology skills along with problem solving activity to accurately assess the nature of part discrepancies.

Ensures all production teams understand GHSP quality standards and policies.  Introduces new employees to GHSP quality standards and policies.  Demonstrates correct usage of metrology equipment.  Trains Team Leaders and Coordinators on job-specific quality standards. Ensures Team Leaders and Coordinators have the information and tools needed to operate within the appropriate quality standards requirements.

Participates as a member of the Quality Team.  Participates in ongoing development, communication and implementation of team concepts, programs and policies.  Coordinates work to ensure best practices with all team members.  Attends appropriate team meetings.  As a member of the Quality Team, fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc.  Accepts responsibility to quickly identify any areas of lack of cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues effecting cohesiveness.  Actively look for ways, and reinforce actions needed, to achieve synergy possible within the larger organization.

Performs other duties as necessary in support of business objectives. This position description is intended to guide the activities of the Quality Facilitator.  It is not intended to limit the thinking and creativity of the person to the work of this function.  Nor is it intended that this describe all the work that may be required of the person in this position.

Competencies

Cultural Expectations

Employee ____________________________________________               Date _____________________

Manager                                                                                                              Date ______________________        

Human Resources                                                                                              Date  ______________________                                              

Note:  The above statements are intended to describe the general nature and level of work being performed and the competencies required by persons assigned to this job.  They are not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with this job.  This job description is not an employment contract and GHSP Corporation reserves the right to change this description at any time.