Millennium Pharmacy Systems Inc. develops and implements a medication management and delivery system that provides a total pharmacy solution and contract pharmaceutical management services to the long term care industry.  Millennium delivers on the promise of “the right drug, for the right patient, at the right time, for the right price” so facilities can deliver the best patient care while reducing costs, and more easily meeting compliance demands.

This promise requires a top-notch, dedicated team who is flexible and wants to take part in the company’s unprecedented growth.  We are looking for team members who focus on providing best-in-class service to our customers.

The Quality Improvement Specialist functions as an on-site direct contact for our long term care clients.  The specialist will work on day-to-day problem solving and relationship development. The specialist is also responsible for proactively report of concerns and issues to departmental management and communication of issue resolution with assigned customers.

Responsibilities:
• Performs rotation within three to five long term care facilities weekly.  Communicates electronically the status of the facility weekly relating to Millennium Pharmacy Systems Inc. application, pharmacy services, IT services, customer service, and billing department directly reporting to VP of Customer Advocacy and involving notification of Millennium Pharmacy Systems Inc. management
• Communicates frequently with customers to report progress and/or status of issues and maintain positive customer relationship.
• Assists with presentation of Quarterly Management Reports
• Communicates effectively with team members and all departments.
• Identifies, assesses, and investigates problems on primary level and reports to direct report for problem resolution for problems above primary level.
• Maintains strong knowledge of Millennium Pharmacy Systems Inc.  products, policies and procedures and applies them consistently
• Responds to customer requests for information. 
• Maintains a positive, professional attitude with Millennium Pharmacy Systems Inc. employees and customers.
• Assists with quality improvement initiatives directed by Millennium Pharmacy Systems Inc. .

Qualifications:
• Associates or Bachelor’s Degree
• 2+ to 5 Years Health Care Related Experience
• Intermediate computer skills required
• Experience in Long Term Care regulations preferred
• Experience in/knowledge of pharmaceutical/ healthcare technology industry
• Strong work ethic, positive attitude, and desire to service our clients
• Excellent oral and written communication skills
• Ability to travel to local facilities on a regular basis.

Millennium offers full benefits, including:
• Medical insurance
• Dental Insurance
• Prescription benefits
• 401 (k)
• Life Insurance
• Flexible Spending and Healthcare Reimbursement Accounts
• Short and Long-Term Disability
• Paid Time Off and Holidays

Inc. Magazine has ranked Millennium Pharmacy Systems (MPS) 284th on the Inc. 500 Fastest-Growing Companies in the United States list for 2008. This is the second year the magazine has recognized the company; Millennium was ranked at 159th in 2007.  Millennium ranked 17th among honorees in the health care industry.