Duties and Responsibilities could include the following, other duties may be assigned:

• Management:

-          Carries out managerial responsibilities in accordance with the organization’s policies and applicable laws for all parts of the Quality Organization.

-          Provides the overall leadership for the internal Quality Management System and directs all aspects of the Quality organization which may include:  Quality Engineering, Inspection operators, and Analytical Lab staff.

-          Managerial responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

-          Acts safely and ethically at all times and is responsible for the quality department’s safety performance. Upholds and acts according to our values, mission, and vision.

• Continuous Improvement:

-          Leads staff in the completion of Continuous Improvement projects utilizing Six Sigma & Lean techniques that improve key metrics (Cost of Quality, Customer Complaint metrics, Yield) that increase organizational effectiveness and reduces cycle time.

-          Develops metrics that track and report status of the overall business Quality System (i.e. Cost of Quality, customer complaints, product non-conformances, etc).

-          Leads process quality improvements (working with Process Engineering) through the development and implementation of process controls, sampling systems, and SPC.  Develops statistical process control systems.

-          Develops and leads programs to provide training in quality technologies and methodologies (DOE, FMEA, SPC, process mapping, problem solving, facilitator training, team building, etc).

-          Leads periodic reviews of FMEA and Control Plans to ensure Risk Management and Process Controls are embedded in the manufacturing processes.

-          Specify inspection and testing mechanisms and equipment.  Analyze production and service limitations and standards.  Recommend revision of specifications when indicated.  

• Customer Requirements:

-          Review & assign (if appropriate) all Customer Complaints for proper Root Cause (RC), Corrective Action (CA), verification of the Corrective Action (CA), and ensure the proper controls are in place to prevent a reoccurrence (sustain through audits, SOP’s, visual controls, poke yokes, etc) – acts as the VOC on all complaints and provides timely updates to the customer while providing detailed & summary reports (such as Pareto of complaints, trend charts, etc) for management review.

-          Directly supports Customer Audits and leads closure of Customer audit findings in a timely manner that prevents reoccurrence.

-          Routine supports Customer business reviews and site visits to key customers.

-          Reviews customer specifications for accuracy and manages the Product Specification database.

-          Develops reports to meet customer needs and frequently interacts with Customers.

• Quality Management System:

-          Acts as the Management Representative.

-          Leads internal Quality Management System Audits and drives internal Corrective Actions to closure.  

-          Maintains all aspects of the Quality Management System. such as Document Control, Calibration, Corrective & Preventative Actions, Customer Complaints and General Process Change.

-          Develops and maintains a Supplier Quality system that ensures specifications are in place, completes supplier quality audits, manages supplier change requests and initiates Supplier Corrective Action Requests (SCAR).