ESSENTIAL JOB FUNCTIONS
The following section contains representative examples of work that will be performed in positions allocated to this classification. Roles and responsibilities can often be expanded to accommodate changing business conditions and objectives as well as to tap into skills and talents of it's employees. Accordingly, employees may be asked to perform duties that are outside the specific functions that are listed. It is not required that any position perform all duties listed, so long as primary responsibilities are consistent with the work as described.

• Manages various Loan Service activities focused on the enforcement of loan contract terms, maximizing revenues and minimizing losses to Chase. Sets standards for volume and processing time frames. Ensures adherence to standards. Monitors and evaluates Regional performance against goals. Provides guidance of Loan Service Section/Unit Managers. 


• Evaluates and resolves high priority or complex problems through communication and negotiation with customers, insurers/guarantors, investors, vendors, attorneys and regulatory agents.


• Evaluates the assignment of staff, schedules projects and monitors work in progress. Provides direction as needed. Ensures timely completion in accordance with objectives. Plans and oversees the development of training, policy and procedures for staff to maintain currency in the loan servicing and data processing systems areas.


• Ensures compliance with Chase investor/insurer or regulatory requirements. Monitors operations to ensure that policies and procedures are adhered to.


• Continually evaluates regional operational efficiency to ensure that loan servicing operations meet established internal and external standards at a reasonable cost to the company. Keeps abreast of developments in the industry and evaluates and recommends new procedures or changes in existing procedures to maintain/increases operational efficiency.


• Ensures that documentation and records are properly processed, maintained and secured.


• Develops and submits recommendations for department cost reductions. Approves various expenditures that are above subordinates authority limits.


• Reviews and analyzes management controls and reporting to ensure accuracy information reported. Takes necessary action to alleviate deficiencies. Identifies areas of financial exposure and ensures that proper controls are in place.


• Performs related work as required.

• Bachelors degree in Business Administration highly recommended.


• 5 years prior management experience required.


• 8 years in Loan Servicing experience required.


• 2 years of  REO or similar Default experience.


• Thorough knowledge of loan servicing, origination and marketing is required.


• Working knowledge of BPO's, Appraisals and Real Estate Law.


• Working knowledge of CPI/ALLTEL systems preferred.

 
JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.



JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.