Primary Function:
The Admission Manager is a professional customer service manager who provides direction to the Admissions Nurses in order to enable appropriate patients/families to access hospice services.
Job Responsibilities:
- Develop customer service and referral/admissions goals, construct strategies and plans, direct implementation and monitor and assess results as identified and coordinated with the Director of Admissions.
- Recruit Admissions Nurses and Admissions Coordinator and then implement an orientation and training program in coordination with the Director of Admissions to assure that knowledge, skill and performance standards are met or exceeded.
- Supervise the intake and admissions process according to policy and standards.
- Develop a customer service oriented Admissions Department which identifies and responds to the customers needs and wants and which recognizes that the customer is the center of VITAS business.
- Take the initiative in developing effective relationships with the Senior Management Team and with other departments, e.g., patient care.
- Maintain clinical and professional competence.
- Demonstration of the principles of customer service and of the sales process in a hospice environment.
- Knowledge of the principles of management.
- Ability to maintain key contacts and ability to support sales activities for the territories.
- Knowledge of clinical manifestations of diseases and ability to develop hospice specific clinical knowledge.
- Current R.N. license in the VITAS service area.
- Reliable transportation.
Qualifications
- Experience in service/sales.
- Proven 1-3 years management experience in health care environment. (Hospice professional management experience will be accepted in lieu of external health care management experience).
- Currently licensed as a R.N. in the state where the hospice is located.
Direction Received
The Admission Manager reports to the supervisor designated in the location.
