Position Summary:

·         Supervises Guest Services and Player’s Club staff to meet and exceed performance expectations.

·         Is directly involved with the hiring, training, evaluating, rewarding and apply disciplinary or corrective counseling to guest services staff.

·         Establishes and maintains a positive work environment and promotes positive employee relations.

·         Acts as a host, explaining gaming machine details to employees and guests as necessary.

·         Adheres to the compliance of all policies and procedures.

·         Works closely with marketing personnel  and slot database analyst, as needed.

·         Clearly presents information; reads and interprets complex information.

·         Promotes the Players Club, by assisting customers through the membership process.

·         Is responsible for stock of all needed operational supplies.

·         May supervise or verify gaming transactions.

·         Evaluates guest disputes and makes final decision in accordance with internal policies and procedures.

·         Promotes and maintains the utmost integrity and the highest caliber of guest service and respect to all patrons, employees and Gulfstream Casino personnel.

 

Minimum Qualifications:

 

·         BS in Business, Human Resources or Economics or a related discipline and two (2) years of similar work experience.

·         Requires one (1) or more year’s supervisory experience in a related field. 

·         Possesses excellent organizational, interpersonal, analytical, communication and managerial skills.  Experience using MS Office applications is a must.