Position Summary:
· Supervises Guest Services and Player’s Club staff to meet and exceed performance expectations.
· Is directly involved with the hiring, training, evaluating, rewarding and apply disciplinary or corrective counseling to guest services staff.
· Establishes and maintains a positive work environment and promotes positive employee relations.
· Acts as a host, explaining gaming machine details to employees and guests as necessary.
· Adheres to the compliance of all policies and procedures.
· Works closely with marketing personnel and slot database analyst, as needed.
· Clearly presents information; reads and interprets complex information.
· Promotes the Players Club, by assisting customers through the membership process.
· Is responsible for stock of all needed operational supplies.
· May supervise or verify gaming transactions.
· Evaluates guest disputes and makes final decision in accordance with internal policies and procedures.
· Promotes and maintains the utmost integrity and the highest caliber of guest service and respect to all patrons, employees and Gulfstream Casino personnel.
· BS in Business, Human Resources or Economics or a related discipline and two (2) years of similar work experience.
· Requires one (1) or more year’s supervisory experience in a related field.
· Possesses excellent organizational, interpersonal, analytical, communication and managerial skills. Experience using MS Office applications is a must.
Gulfstream Park