Job Title: Receptionist / Customer Service Representative

Job Summary:

Join a growing and dynamic company as a Receptionist / Customer Service Representative in a fast paced environment.  The ideal candidate must have 2+ years prior experience working in a Customer Service Department.  We are looking for an enthusiastic candidate that possesses excellent customer service and communication skills, works great independently and is a team player.  Prior experience answering multi-phone lines a must.

Essential Duties and Responsibilities include:

• Receives, investigates and responds to all phone inquiries regarding product shipments, product purchase orders, product returns, and customer inquiries and general complaints.


• Answers incoming calls via multi-phone line system, determines purpose of call, and responds accordingly.


• Greets visitors, determines purpose of their visit, and directs them to the appropriate personnel.


• Prepares daily mail and outgoing / incoming shipments (domestic and international).


• Tracks customer replacements and problem resolution via internal Call Center Software.


• Prints daily tracking reports for supervisor's review.


• Arranges travel accommodations for staff on an as needed basis.


• Orders office supplies and manages inventory of supplies on a scheduled basis.


• Performs special projects and other duties as assigned.

Qualifications / Requirements:

• Must have a minimum of a high school diploma or GED.


• 2+ years customer service experience required.  Must be friendly, courteous and helpful.


• Ability to communicate effectively, both verbally and written with internal associates and external contacts at all levels.


• Ability to multi-task responsibilities and effectively meet deadlines.


• Strong organizational skills a must.


• Ability to express good grammar, voice and diction when speaking on the telephone.


• Ability to exercise good sound judgment and problem resolution skills.


• Proficient Microsoft Office/Outlook skills (with emphasis in Excel) a must.

For review and consideration, please provide salary requirements along with resume.