The successful candidate will be responsible for answering all switchboard phone calls and providing service to all incoming visitors. Incumbent must assure that the EDMC philosophy: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion - is considered in carrying out the duties and responsibilities of this position.

Key Job Elements:

1.      Responsible for answering incoming calls. Route calls promptly and correctly to the proper staff person or voicemail, correctly and politely take messages when necessary.

2.      Greet visitors in a friendly, welcoming and professional manner and direct them to their proper destination.

3.      Assist as necessary with special admission events.

4.      Assist with data entry and special projects as needed.

5.      Assist with the execution of direct mail and bulk mail projects.

6.      Perform any other duties as needed.

Job Requirements (Knowledge, Skills and Abilities):

1.      Knowledge:
a) High School Diploma or equivalent.
b) Experience with a multiple line busy switchboard.

2.      Skills:
a) Strong communication skills.
b) Stong customer service and organizational skills.
d) Basic computer literacy and ability to type a minimum of 30 words per minute.
e) Professional telephone manner.

3.      Abilities:
a) Ability to interact effectively as a member of a team and work collaboratively with other departments.
b) Ability to listen to customers (e.g. students, staff, etc.) and to understand and respond positively to their requests.
c) Ability to manage multiple tasks and work under pressure.
d) Must be flexible and willing to assist with various clerical functions.

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

Forward resumes  and include the Job title in the subject line to: bmalbstaffing@edmc.edu

Education Management embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.