Position Description

Functional Title: Receptionist

Department: Human Resources/Admin

Location: Dahill

Note: Statements included in this description are intended to reflect in general the duties and responsibilities of this classification and are not to be interpreted as being all-inclusive.

Relationships

Reports to: Branch Manager

Subordinate staff: None

Other internal contacts: All Employees

Summary Statement: Provide assistance to all incoming callers and customers; to ensure that all Dahill customers are being assisted promptly.

Domains

A. Customer Service

Providing assistance to all incoming callers. Transferring calls accordingly. Greeting customers and Dahill guests upon arrival; ensure they are being assisted promptly.

•B. Matching

Pulling out all file copies from stack and mail out customer invoice. Copying all file copies and distribute accordingly to sales representatives. Matching all packing slips with same numerical invoice and sales order. Scanning all documents into Fortis. Indexing documents electronically. Shredding all documents that have been scanned. Periodically sorting through old sales orders to update existing files.

•C. Projects

Accomplishing various projects for department managers, often in the incumbent's area of interest.

•D. Inside Relations

Providing assistance to all departments when needed, only if cleared through supervisor. Distributing mail to employees when needed. You will also back up the Branch Administrator. These duties could include producing proposals for sales reps, and doing projects assigned by Branch Manager. Retrieving customer information for sales reps.

•E. Knowledge and Skills

Oral communications skills, including listening and questioning. Social skills to communicate with customers; to represent Dahill and strengthen its image. Handle all situations in an appropriate manner.

•F. Education

High School Diploma required.

G. Physical Characteristics

See to read fine print and read information directly off of computer screen. Use of hands and fingers to write; type; dial. Speak and communicate clearly.

•H. Other Characteristics

Dress and behave in a professional manner; representing Dahill at all times.