Everest Institute - Kendall, FL campus

Req# 09-2502

General Duties:

• Responsible for delivering an exceptional customer experience at all times as the main point of contact for call center.


• Promptly answers incoming calls in a professional, polite, upbeat, and articulate manner with consistent emphasis on superior customer service and attention.


• Direct calls to person requested by caller or that person's designate.


• Check and forward all voicemail messages in a timely manner.


• Handle all incoming/outgoing mail and student mail out projects.


• Process and batch credit card payments.


• Schedule student appointments when necessary and update student information in database.


• Facilitate faxes, etc to the call center representatives.


• General clerical duties and responsibilities as assigned.

• Energetic, outgoing personality with excellent communication skills (verbal and listening) and strong customer service skills.
  
• Organized, detailed-oriented and ability to multi task and change directives in a fast-paced environment while maintaining constant focus on excellent customer service delivery.
  
• Possess’ a sense of urgency and a meticulous attention to detail.
  
• Ability to maintain positive internal working relationships with campuses, students, and department while projecting superior customer service.
  
• 2-3 years prior stable work experience as a receptionist - preferably in an inside sales call center environment.
  
• Microsoft Office computer skills Word, Excel, and Outlook.
  
• High School graduate or equivalent.
  
• Desire to always deliver an exceptional customer experience.

We offer competitive compensation and an excellent benefit package including a comprehensive healthcare program and a 401k plan.

Qualified candidates ONLY - apply online for consideration and the potential opportunity to work with a dynamic and growing company.