JDE Manufacturing Support Analyst
Our client is currently seeking a JDE Manufacturing Support Analyst to provide end-user application support for their ERP system, Quality Management applications, equipment maintenance, and all ancillary interfaces.
Responsibilities:
Assist system users of the ERP and associated applications or interfaces by providing problem resolution, instruction, or information to fulfill business needs
Communicate effectively with users and IT staff to identify and document the specifics of a reported problem or request. Investigate and research the underlying causes of reported problems
Facilitate resolution of problems that may require additional expertise and personnel from IT or the business community
Periodically develop and execute reports or data extracts for ad hoc requests that cannot be fulfilled by users with existing standardized reports or reporting tools. Transition ad hoc reports to standardized reports as needed
Document the support activities performed from initiation to final disposition of reported problems and requests
Follow up with users to keep them apprised of the status of their problem reports or requests
Manage assigned user support requests to meet Service Level Agreements and maintain high level of user satisfaction
Assist in identifying and documenting common and recurring support problems. Recommend improvements, develop, or facilitate solutions in the form of communications, training, documentation, process changes, software changes, etc.
Work with IT deployment teams to support roll-out of production changes for system upgrades, new applications, or enhancements. Assist in the areas of testing, user communications, system documentation, and training
Requirements:
7+ years experience with JDE World 7.3
Expertise in Manufacturing/distribution/logistics module
Expertise in Financial Modules will be a plus
Knowledge of General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Job Cost, Equipment Maintenance, Purchasing, Distribution, Inventory, Sales Order Processing, Shop Floor Control, Engineering, and Product Data Management
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