Monster
 
 
 
 

Job Summary

Company
Morpho Detection
Location
Newark, CA 94560
Industries
Electronics, Components, and Semiconductor Mfg
Security and Surveillance
Job Type
Full Time
Employee
Career Level
Experienced (Non-Manager)
Job Reference Code
449885

Regional Logistics and Field Customer Service Leader

About the Job

About the organization:


 


At Morpho Detection, we know that our people are our most valuable asset. With that in mind, we offer excellent competitive benefits and compensation, a great working environment, and the opportunity to work with leading edge technology. We are looking for people who are seeking a challenging position; those who thrive in an environment where innovation and responsiveness are the norm.
Morpho Detection is a leader in explosive and narcotics detection for aviation safety, checked baggage screening, military & critical infrastructure protection and new growth platforms in Chem/Bio, X-ray and Radiation/Nuclear detection. Morpho Detection was formed in September 2009 by the acquisition of GE Homeland Protection by Sagem Sécurité (Safran Group)

The Safran group operates worldwide, through offices and facilities in Europe, the Americas, Africa and Asia-Pacific. Through this global presence we enhance our competitiveness, while building industrial and commercial relations with the world’s leading prime contractors and operators. Our international development strategy reflects our commitment to delivering fast, local service to customers around the world.
If you would like to be a part of a fast-paced, exciting industry that demands and rewards the best, we want to hear from you.

Morpho Detection is an equal opportunity employer.


 


 


Job Description: 



  • To ensure 90% or better regional parts on-time delivery

  • Manage the day-to-day transactions of parts logistics for a remote field service team.  Ensuring 90% or better parts delivery and continual process improvement. 

  • Drive multiple projects and metrics in a fast paced work environment

  • Own critical part delivery Escalations & Resolutions

  • Conduct root cause analysis for critical part deliveries that missed our   commitment targets and make appropriate recommendations

  • Champion Process Improvement Initiatives

  • Ownership & Reconciliation of failure Incidents

  • Lead & Facilitate Back Order Closures

  • Provide Best in Class Customer Service

  • Drive Hub, Warehouse & spares onsite (SOS) Ownership

  • Lead Inventory Accountability & Accuracy Process Improvement

  • Special Projects as needed

  • Participate in On-Call process – occasional weekend, holiday and after-hours

 


 


Requirements: 



  • Bachelors Degree in Operations, Business or related field, or equivalent years of experience (7 or more years experience)

  • 5 or more years experience in Logistics processes in a Service organization

  • 5 or more years previous Project Management experience

  • 3 or more years proficiency in Oracle ERP/MRP

  • Process improvement background – Visio mapping and SOP development experience required

 


Desired: 



  • Ability to prioritize with competing priorities in a fast-paced environment

  • Lean Manufacturing experience

  • Six Sigma certified

  • APICS certification - CPIM

  • Fluent in Spanish – reading, writing, verbal

  • Expert proficiency in MS Office Suite

  • Understand Export Controls and Import Compliance

  • Excellent customer service skills – internal and external customers

  • Must be a team player – local and remote team environment

  • Excellent communication skills – written, verbal and non-verbal

  • Excellent attention to detail

  • Demonstrated leadership experience – ability to lead teams with/out authority

 


Eligibility Requirements: 


 


*  You must be willing to work out of an office in Newark, CA


*  You must submit your application for employment through the Morpho Detection website to be considered.


*  You must be 18 years of age or older.


*  You must be willing to take a drug test as part of the selection process.


*  You must be willing to take submit to a background investigation as part of the selection process.


*  You must have unrestricted authorization to work in the United States for any employer.

 
 

Job Tools

 
 

Contact Information

Morpho Detection