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Regional Manager


Job Summary

Detroit, MI
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Regional Manager

About the Job

EMCOR Facilities Services

About Us:

EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors.

Essential Duties and Responsibilities: 

Business and Operations Planning: The Regional Operations Manager will be responsible for ensuring alignment with client overall objectives and performance measurements.

Use a collaborative process to review each Service Level Agreement (SLA) and Key Performance Indicator (KPI) to document and trend performance and results.

This position will lead company’s specific management strategy for each location by developing a three (3) year time line which includes operating and suggesting capital improvement

Scope Decisions: Identify best practices and KPIs that will be used to manage and evaluate performance.

Identify critical services that will be required and potential consequences should these services not be carried out in accordance with the Business Plan. The Business Plan shall also include a contingency plan for each of the critical services in the event they cannot be carried out.

Service Level Agreements: Measuring performance is critical in our ability to continuously improve services. The Operations

Manager will drive the service levels across the portfolio, working closely with the Columbus Indiana team to develop specific performance metrics that are based on business strategy and operational requirements.

Manages Account Managers and Operations Managers in planning, decision-making, facilitating and process improvement and takes responsibility for subordinates' activities

Provides access to staff for development, coaching and feedback

Provides regular performance feedback along with annual goals

Develops subordinates' skills and encourages growth

Solicits and applies customer feedback (internal and external)

Fosters quality focus in others; Improves processes, products and services.

Continually works to improve supervisory skills

Equal Opportunity Employer


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