Staples, Inc. is headquartered outside of Boston and sells a wide range of office products, including supplies, technology, furniture, and business services. Staples is committed to make buying office products easy. Associates serve consumers and businesses of all sizes - from home-based businesses to Fortune 500 companies. Staples invented the office superstore concept and today, is the largest operator of office superstores in the world. Staples also serves its customers through its mail order catalog, e-commerce and contract businesses. More information is available at www.staples.com. Staples values the diversity of our customers, associates and suppliers.

We offer very competitive benefits including; dynamic work environment, 401K, discounted employee stock purchase plan, adoption assistance, Annual Associate Scholarship Plan, Associate InventionQuest, training and development, "Work/Life" initiatives and other voluntary benefits such as pet insurance and identity theft protection. This all translates into exciting career opportunities with a talented team dedicated to personal and professional growth.

Regional Sales & Services Manager - Long Island, NY

Responsibilities

Daily store Visits:

Develop Store Action Plan:

• Complete the Field Leader Visit Guide with the GM, document the status of CPC execution on each store visit
• Develop a written Action Plan for improvement with the General Manager
• Retain copy of Action Plan in your files for future follow up visits and development of District and Regional Action Plans

Develop District and Regional Action Plan:

• With completed Field Leader Guides, use the District Summary to identify areas of opportunity within the District and develop an Action Plan for each District
• Meet with the DM each month to review documented areas of opportunity
• Document the Action Plan with the DM to drive execution in their District
• Gain agreement from the DM on timeline to improve the identified opportunities and Action Plan
• Meet with the co-RSSM and with each District Summary use the Regional Summary to develop one Regional Action plan
• Both RSSMs meet with the RVP each month to review the updated Action Plan and progress of CPC execution

Drive Action Plans through follow up meetings:

• During each subsequent visit, use the documented Action Plan to follow up and hold each group accountable to progress
• Escalate to DM stores not showing advancing progress, and work with the DM to advance District Action Plan progress

CPC Associates:

• Know open position status for locations, drive GM/DM to fill positions with urgency, participate in Specialist interviews
• Follow up on new associate training to ensure escalation of knowledge through proficiency testing

RVP and DM monthly store visits:

• Ride with the RVP and each DM in your assigned area once per month
• Coach them through any new initiative deployments
• Follow up on and drive progressive success of written monthly Action Plan progress for the Region/District
• Use Field Visit Guide documentation for each store visit to identify opportunities and locations which are excelling

Financial and Reporting Acumen:

• One day per week review all Home Office CPC reporting (Scorecard, P&L, P@SS, etc.)
• Identify locations with opportunities and excelling to target for daily store visits
• Hold Stores/Districts/Region accountable to the CPC Scorecard and P&L metrics
• Review HUB metrics to ensure stores are maximizing efficiencies by utilizing their HUB resource

Communication:

• Know all communications as they launch and be the expert for all initiatives to drive execution
• Ensure stores are following proper policy and executing communications with excellence
• Focus communications to District Managers and stores to drive monthly Action Plan progress
• Follow up weekly and engage RVP and DM on progress of Action Plan execution
• Complete one Regional Weekly Recap w/co-RSSM of progress and obstacles; email to Home Office & DSS
• Email from the RSSM to the CPC mailbox is against company policy and distracts from driving execution

Qualifications:

• Bachelor's Degree required
• 6-10 years retail experience in store management or store support
• Ability to champion programs through Field organization
• Strong Sales and Sales Management skills
• Strong analytical and organizational skills
• Excellent communication skills, both written and oral
• Ability to multi-task
• Previous multi-unit experience